Senior Account Specialist - Customer Success & Growth

Careermine; Superior (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Careermine is seeking an Account Specialist to proactively engage with customers, identify potential issues, and collaborate with internal teams to provide tailored solutions that promote satisfaction and long-term loyalty.

The role emphasizes problem-solving, effective communication, and strategic decision-making to maintain strong customer relationships and drive service excellence within the mining region.

Qualifications

• Bachelor's degree and 3–5 years related experience.
• Strong problem-solving and communication skills.
• Ability to analyze customer needs and coordinate cross-functionally.

Responsibilities

• Serve as the primary liaison between customers, Sales Representatives, and internal units to align objectives.
• Analyze customer journeys and identify opportunities for optimization.
• Manage relationships to promote retention and loyalty and ensure service satisfaction.
• Lead cross-functional meetings to address complex customer requirements and escalations.
• Oversee order management and coordinate with procurement and logistics to resolve issues.

Skills

Customer Service

Interpersonal

Oral communication

Teamwork

Business acumen

Diversity

Ethics

Attendance

Dependability

Planning & Organizing

Education

Bachelor's degree

Tools

CRM systems

Job description

Careermine is seeking an Account Specialist to proactively engage with customers, identify potential issues, and collaborate with internal teams to provide tailored solutions that promote satisfaction and long-term loyalty.

The role emphasizes problem-solving, effective communication, and strategic decision-making to maintain strong customer relationships and drive service excellence within the mining region.