Senior Account Specialist - B2B Customer Service Montevallo

Stella-Jones; Montevallo (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive starting hourly wage

Profit-sharing bonus program

401(k) with company match

Medical plans

Job summary

Stella-Jones is seeking a Senior Account Specialist to deliver high-level customer service and support the Sales team with quotes, scheduling and order entry for utility customers in a defined region. This is an office-based, full-time role at our Montevallo plant/office.

You will collaborate with Sales Directors, Regional Managers and Account Specialists to ensure accurate data, timely responses and strong customer relations in a B2B environment.

Qualifications

• Five (5) or more years of customer service experience required.
• B2B customer service experience in wood products or utilities industry is highly preferred.
• Proficiency in Microsoft Office (including Excel) required.
• SAP or other ERP experience is a plus.

Responsibilities

• Prioritize incoming emails and tasks to meet deadlines.
• Proactively communicate with cross-functional teams and Supervisor as required.
• Maintain basic pricing trends within the assigned region.
• Work with Sales Support Specialist for Master Data requests.
• Communicate with customers primarily via phone and email.
• Assist with special projects as needed.

Skills

Customer service

Organization

Communication

Teamwork

Tools

Microsoft Office (Excel)

ERP (SAP)

Job description

Stella-Jones is seeking a Senior Account Specialist to deliver high-level customer service and support the Sales team with quotes, scheduling and order entry for utility customers in a defined region. This is an office-based, full-time role at our Montevallo plant/office.

You will collaborate with Sales Directors, Regional Managers and Account Specialists to ensure accurate data, timely responses and strong customer relations in a B2B environment.