Senior Account Specialist — Onsite B2B Customer Service (Lufkin)

Stella-Jones; Lufkin (TX); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Competitive starting hourly wage

Profit-sharing bonus program

401(k) with company match

Medical plans

Dental and Vision coverage

Life insurance and AD&D

Long-Term Disability

Vacation and holidays

Stock purchase program

Job summary

Stella-Jones is seeking a Senior Account Specialist to provide high-level customer service to our utility customers in the Lufkin, Texas region. This office-based role supports the Sales team with quotes, scheduling and order entry while coordinating with cross-functional colleagues.

The Senior-level position requires strong communication, pricing awareness, and teamwork, with responsibilities across emails, calls, and data management. This role is full-time and onsite at the Lufkin plant.

Qualifications

• Five or more years of customer service experience.
• B2B customer service experience in wood products or utilities preferred.
• Proficiency in Microsoft Office including Excel.
• SAP (or other ERP) experience a plus.

Responsibilities

• Prioritize emails and tasks to meet deadlines.
• Communicate with cross functional teams and Supervisor as required.
• Maintain basic pricing trends within assigned region.
• Coordinate with Sales Support Specialist for Master Data requests.
• Communicate with customers primarily via phone and email.
• Assist with special projects as needed.

Skills

Customer service

Organizational skills

Communication

Multi-tasking

Tools

Microsoft Excel

SAP

Job description

Stella-Jones is seeking a Senior Account Specialist to provide high-level customer service to our utility customers in the Lufkin, Texas region. This office-based role supports the Sales team with quotes, scheduling and order entry while coordinating with cross-functional colleagues.

The Senior-level position requires strong communication, pricing awareness, and teamwork, with responsibilities across emails, calls, and data management. This role is full-time and onsite at the Lufkin plant.