Senior Account Solutions Specialist

Spectraforce Technologies; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Spectraforce Technologies is seeking a Senior Customer Service Representative for an 8-month on-site assignment in El Paso, TX. The role focuses on resolving complex account servicing needs, educating clients on processes, and delivering tailored solutions to build loyalty.

The candidate should have experience in high-volume call centers, strong communication, and the ability to navigate complex IRS-related topics. A professional, collaborative approach is essential for success.

Qualifications

• High volume call center experience in Financial Industry.
• Strong communication and client-facing skills.
• Demonstrated ability to resolve complex inquiries.

Responsibilities

• Assist clients with complex account servicing needs and transactions.
• Educate clients and business partners on account processes and IRS-related topics.
• Provide accurate guidance and tailored solutions to build trust and loyalty.
• Collaborate with team members to ensure exceptional service experience.
• Maintain professionalism and adapt to changing business demands.

Skills

Communication skills

Call center experience

Customer service

Problem solving

Tools

Excel

Outlook

Microsoft Teams

Job description

Spectraforce Technologies is seeking a Senior Customer Service Representative for an 8-month on-site assignment in El Paso, TX. The role focuses on resolving complex account servicing needs, educating clients on processes, and delivering tailored solutions to build loyalty.

The candidate should have experience in high-volume call centers, strong communication, and the ability to navigate complex IRS-related topics. A professional, collaborative approach is essential for success.