Senior Customer Service Representative

Spectraforce Technologies; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Spectraforce Technologies is seeking a Senior Customer Service Representative for an 8-month on-site assignment in El Paso, TX. The role focuses on resolving complex account servicing needs, educating clients on processes, and delivering tailored solutions to build loyalty.

The candidate should have experience in high-volume call centers, strong communication, and the ability to navigate complex IRS-related topics. A professional, collaborative approach is essential for success.

Qualifications

• High volume call center experience in Financial Industry.
• Strong communication and client-facing skills.
• Demonstrated ability to resolve complex inquiries.

Responsibilities

• Assist clients with complex account servicing needs and transactions.
• Educate clients and business partners on account processes and IRS-related topics.
• Provide accurate guidance and tailored solutions to build trust and loyalty.
• Collaborate with team members to ensure exceptional service experience.
• Maintain professionalism and adapt to changing business demands.

Skills

Communication skills

Call center experience

Customer service

Problem solving

Tools

Excel

Outlook

Microsoft Teams

Job description

Job Title: Customer Service Representative - Senior

Duration: 8 months

Location: El Paso, TX 79912 (ONSITE)

Shift: 8 am to 5 pm, M-F

Job Description

• The Account Solutions Team is a department within Tier 2 of Client Services Support CSS, providing specialized support for complex accountrelated inquiries and servicing needs.
• The team serves as a resource for representatives and clients by delivering expertise on account maintenance, ownership changes, registration updates, asset movement requests, and other specialized account servicing transactions.
• We are committed to inspiring client loyalty by providing accurate guidance, effective solutions, and an exceptional service experience.
• Collaboration, continuous learning, and employee development are foundational to our teams success.
• Are you passionate about making a positive impact. Do you enjoy problemsolving, navigating complex situations, and helping clients achieve their financial goals?
• As a member of the Account Solutions Team, you will be responsible for resolving complex account needs, educating clients and business partners, and delivering tailored solutions that build confidence, trust, and longterm client loyalty.
• Strong technical skills, including knowledge of Windows XP, internet searching, database systems Excel, email Outlook, and Microsoft Teams Deescalation Excellent customer service skills
• High volume call center experience in Financial Industry Passion for service with strong clientfocus and the desire to help people
• Strong communication and relating skills with the ability to navigate and explain complex subjects such as IRS rules and regulations to client
• Ability to work a flexible shift in response to business demand
• Positive attitude, enthusiasm, professionalism, adaptable mindset, and strong work ethic with high level of integrity and ethics
• Well developed organizational, time management, prioritization, and analytical skills The ability and desire to work cooperatively with team members Ability to set challenging goals and focus on achieving or exceeding them
• Proven leadership skills and experience Demonstrated desire to lead as well as challenge yourself to learn and grow in Retirement Services