Payroll Solutions Specialist - Client-Facing & Tax-Savvy

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Automatic Data Processing, Inc. is hiring a Payroll Support Representative -- Level I.

This role supports Major Accounts Comprehensive Services clients on WFN, PayX, ezLM, Portal, HRB and related applications by researching and guiding on payroll practices and tax considerations. The position involves extensive problem solving, data maintenance, and interdepartmental collaboration to resolve client inquiries and ensure accurate payroll processing.

Qualifications

• Minimum 2 years of payroll processing experience.
• Bachelor’s degree preferred; FPC certification is a plus.
• Knowledge of payroll tax deposits, filings and wage/hour laws is expected.
• Experience with ADP WFN/Portal and HR modules is a plus.

Responsibilities

• Respond to Client questions regarding WFN, PayX, ezLM, Portal, and HRB applications; provide navigation support.
• Assist Clients with data maintenance, setup, and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and Portal; coordinate with other functions.
• Perform new feature setup requests (e.g., 401k, tax changes, benefit calculations).
• Assist and support Clients with payroll processing questions and issues.
• Research inquiries using online tools to guide payroll, tax questions and practices.
• Collaborate with internal Clients/Partners and third-party vendors to resolve issues and meet Client expectations.
• Escalate Client issues to senior teams and communicate status and resolutions.

Skills

Customer service

Communication skills

Research skills

Troubleshooting

Time management

Multitasking

Education

Bachelor's degree

FPC certification

Tools

WFN

AutoPay Mainframe

ezLM

Portal

HRB

LUMIN

SharePoint

ADP Reporting

GLI

Job description

Automatic Data Processing, Inc. is hiring a Payroll Support Representative -- Level I.

This role supports Major Accounts Comprehensive Services clients on WFN, PayX, ezLM, Portal, HRB and related applications by researching and guiding on payroll practices and tax considerations. The position involves extensive problem solving, data maintenance, and interdepartmental collaboration to resolve client inquiries and ensure accurate payroll processing.