Senior Account Representative - Air/Ocean Import

Geodis USA, LLC; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Rain financial wellness app

First Stop Health telemedical access

Health, dental, vision insurance after

Paid maternity and parental leave

Career development opportunities

Mentorship programs

Employee perks like fitness discounts

Job summary

Geodis USA, LLC is seeking a Senior Account Representative - Air/Ocean Import in Atlanta, GA. You will act as the primary customer service liaison, select carriers, process documents, and manage communications with internal teams and external partners to ensure smooth imports by air and ocean.

The role requires experience in customs brokerage or import/export, proficiency with ERP/TMS/WMS tools, and strong communication skills.

Qualifications

• Excellent written and oral communication skills
• Ability to read and interpret documents such as safety rules and manuals
• Proven ability to develop relationships with internal and external customers
• Ability to solve practical problems in a logistics environment

Responsibilities

• Serve as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Process documents and information requests from GEODIS
• Enter notes and documents in Cargowise system
• Coordinate shipping details with overseas agents and offices
• Convert and verify shipment weight and volume and calculate rates
• Assist customers with questions, tracking, and invoicing requirements
• Ensure data accuracy in IRIS and meet timing requirements

Skills

Communication

Tools

AS400

Cargowise

ERP/TMS/WMS familiarity

Job description

Senior Account Representative - Air/Ocean Import

Job Category: Account Mgmt

Requisition Number: SENIO053739

• Posted : October 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Atlanta, GA 30354, USA

Description

Senior Account Representative - Air/Ocean Import

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Opens files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.