Senior Account Representative - Air/Ocean Import

Material Handling Resources, LLC; Atlanta (GA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

401k match

Paid maternity leave

Career development

Employee discounts

Wellness programs

Daycare discount

Volunteer opportunities

Résumé du poste

GEODIS in Atlanta is seeking a Senior Account Representative for Air/Ocean Import to act as the customer service liaison, select carriers, and manage documentation and invoicing. The role requires experience in customs brokerage or import/export and familiarity with ERP, TMS, and WMS systems.

You will coordinate with overseas offices, enter shipment details, and ensure timely communication with customers, carriers, and vendors while maintaining high data accuracy and regulatory compliance.

Qualifications

• 3+ years’ experience in customs brokerage or import/export.
• Familiarity with ERP, TMS, and WMS software.
• Proficiency in Microsoft Office.
• Excellent written and oral communication.
• Ability to interpret safety rules and procedures.
• Ability to solve practical problems.

Responsabilités

• Serve as the customer service liaison between GEODIS and customers.
• Select carriers and routing based on shipment needs.
• Process documents and information requests.
• Enter data in Cargowise and related systems.
• Coordinate with overseas agents and offices.
• Prepare quotes and communicate with customers, carriers, and vendors.
• Ensure 95% data accuracy in shipments.
• Arrange bookings with airlines, ocean carriers, and trucking.
• Handle invoicing and tracking inquiries.
• Support pick list and manifest accuracy.
• Respond to emails and calls promptly.

Connaissances

Strong communication

Relationship building

Problem solving

Documentation reading

Outils

AS400

Cargowise

ERP systems

TMS

WMS

Outlook

Excel

Word

PowerPoint

SharePoint

Description du poste

Senior Account Representative - Air/Ocean Import

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Opens files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!