Senior Account Representative - Ocean Import

GEODIS USA, LLC; Atlanta (GA); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision insurance after

Parental leave

Career development programs

Employee perks and wellness

Résumé du poste

GEODIS USA, LLC is seeking a Senior Account Representative - Ocean Import in Atlanta to serve as the main customer liaison, coordinate carrier routing, and manage documentation.

You will process requests, input data into Cargowise, coordinate with overseas teams, and ensure accurate shipment data and invoicing while meeting regulatory requirements.

Qualifications

• 3+ years in custom brokerage or import/export operations
• Familiar with ERP, TMS, WMS systems
• Proficient in Microsoft Office and related tools

Responsabilités

• Liaise between GEODIS and the customer
• Select carriers and routes based on shipment needs
• Process documents and information requests in Cargowise
• Enter notes and documents in the system
• Coordinate with overseas offices and vendors as needed
• Ensure accuracy of shipment data and invoicing requirements
• Arrange bookings with carriers and review regulatory documentation
• Respond to customer questions and track shipments

Connaissances

Communication

Relationship building

Problem solving

Attention to detail

Outils

AS400

Cargowise

ERP systems

TMS

WMS

Description du poste

Senior Account Representative - Ocean Import

Job Category: Account Mgmt

Requisition Number: SENIO053546

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Atlanta, GA 30354, USA

Description

Senior Account Representative - Ocean Import

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Opens files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.