Senior Account Representative - Air Export

GEODIS; Elk Grove Village (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Rain financial wellness app

Telemedical access via FirstStopHealth

Health, dental, and vision insurance

401k match

Paid maternity and paternity leave

Career development and mentorship

Employee discounts and perks

Job summary

GEODIS in Elk Grove Village, IL, is seeking a Senior Account Representative- Air Export to lead customer-specific export operations and optimize air freight processes.

You will develop IOPs, quote rates from overseas offices, supervise a team, and maintain strong client relationships while ensuring AES, FMC, and IMO compliance. Join a global 3PL delivering for top brands.

Qualifications

• 5+ years in air export or freight forwarding.
• 2+ years in a supervisory role.
• Proficient with Microsoft Office.
• Experience with Cargowise is a plus.

Responsibilities

• Develops IOP based on customer specifications.
• Provides rate quotations from overseas offices.
• Reviews processes and implements efficiency improvements.
• Resolves carrier, transportation and shipment issues.
• Maintains positive customer relations and addresses service issues.
• Prioritizes and delegates workload to maintain high service levels.
• Understands AES procedures, FMC regulations, and IMO standards.
• Trains and supervises team members.
• Monitors AP/AR discrepancies and addresses accounting issues.
• Supports Air Import Policy enforcement.
• Forecasts export volumes for P&L.
• Develops and monitors KPI data for customer review.

Skills

Leadership experience

Strong communication

Customer service

Team supervision

Education

College degree preferred but not required

Tools

Cargowise

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Senior Account Representative- Air Export

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-partylogisticsprovider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: (job description)

• Develops Internal Operating Procedure (IOP) based on customer specifications
• Provides rate quotations as requested from our overseas offices and agents
• Reviews internal processes and implements new procedures to maximize efficiency
• Assists teams in resolving carrier, transportation and shipment issues
• Maintains positive customer relations via interaction and correspondence and addresses service issues
• Prioritize and delegate workload to ensure high customer service levels are met
• Employs thorough understanding of AES procedures, FMC regulations and IMO standards
• Trains, coaches, and supervises team members
• Assists with transportation and shipment issues
• Monitors AP/AR discrepancies and addresses accounting issues
• Assists in the enforcement of Air Import Policies and Procedures
• Monitor and forecast Export volumes for P&L purposes
• Develop and monitor KPI data for customer review
• Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
• Addresses employee disciplinary and performance issues and complaints
• Utilizes understanding of the proper processes to resolve problems according to industry standards
• Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
• Other duties as required and assigned

What you need:(requirements)

• College degree preferred but not required
• Minimum 5 years relevant industry experience
• Minimum 2 years experience in a supervisory capacity
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Experience with Cargowise a plus

Bonus if you have:(Preferred requirements)

• Self-starter

• Excellent organization skills

• Ability to handle multiple activities and prioritize work

• Strong analytical andproblem solvingskills

• Accountable for, and has ability to complete, commitments on time sensitive matters

• Strong communicationskills to work within a team and with cross functional team

• Willingness to improve and learn

What you gain from joining our team:(benefits)

• Access wages early with the Rain financial wellness app.

• Free telemedical access to doctors and therapists throughFirstStopHealthavailablefirst day of employment!

• Health, dental, and vision insurance after30 daysof employment

• 401k match

• Paid maternity andpaternity leave

• Access to career development, employee resource groups, and mentorship programs

• Employee discounts

• Access to employeeperkslike fitness class discounts and free access to a relaxation and meditation app

• Free financial wellness programs

• Daycare discount program

• Opportunities to volunteer and give back to your community

• + more!