Senior Account Representative - Customs Brokerage

GEODIS; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Telemedical access

Maternity/Parental leave

Career development

Job summary

GEODIS in Philadelphia, PA is seeking a Senior Account Representative - Customs Brokerage to join our team. You will serve as the customer service liaison, selecting carriers, processing documents, and coordinating with overseas offices to ensure compliant and timely shipments.

The role requires 3+ years in customs brokerage, familiarity with ERP/TMS/WMS, and strong communication. We offer health benefits, early wages through Rain, telemedicine, maternity leave, and career development

Qualifications

• Minimum 3 years' experience in custom brokerage or import/export
• Familiarity with ERP systems, TMS and WMS applications
• AS400 and Cargowise proficiency required
• Strong written and verbal communication skills
• Ability to interpret documents and follow procedures

Responsibilities

• Serve as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics
• Process documents and information requests in Cargowise
• Enter notes and requests in the system and coordinate with teams
• Coordinate with overseas agents and offices on shipping details
• Verify shipment weight/volume and calculate rates and pricing
• Assist customers with inquiries, tracking, and issue resolution
• Complete invoicing and ensure data accuracy per IRIS requirements
• Arrange bookings with airlines, ocean carriers, or trucking companies
• Ensure timely communication with customers, carriers, and vendors

Skills

AS400

Cargowise

Customer service

Communication

Microsoft Office

Tools

ERP systems

TMS

WMS

SharePoint

Excel

Job description

Senior Account Representative - Customs Brokerage

Job Category : Account Mgmt

Requisition Number : SENIO053523

• Posted : October 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Philadelphia, PA 19112, USA

Description

Senior Account Representative - FFW

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Opens files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Convert and verify shipment weight and volume
• Calculate rates and price conversions; profit and loss analysis
• Assist customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
• Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years' experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.