Senior Account Representative - Air Export

GEODIS USA, LLC; Elk Grove Village (IL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

GEODIS USA, LLC in Elk Grove Village, IL is seeking a Senior Account Representative for Air Export to lead a team and manage customer relationships. You will develop IOPs, provide rate quotes from overseas offices, and streamline processes for efficiency.

The role requires at least 5 years in the logistics sector and 2 years in supervision; proficiency with MS Office and familiarity with Cargowise is a plus. On-site position with comprehensive logistics responsibilities.

Formación

• Minimum 5 years relevant industry experience.
• Minimum 2 years supervisory experience.
• PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint.
• Experience with Cargowise a plus.

Responsabilidades

• Develops Internal Operating Procedure (IOP) based on customer specifications.
• Provides rate quotations as requested from overseas offices and agents.
• Reviews internal processes and implements new procedures to maximize efficiency.
• Assists teams in resolving carrier, transportation and shipment issues.
• Maintains positive customer relations and addresses service issues.
• Prioritize and delegate workload to ensure high customer service levels.
• Employs understanding of AES procedures, FMC regulations and IMO standards.
• Trains, coaches, and supervises team members.
• Assists with transportation and shipment issues.
• Monitors AP/AR discrepancies and addresses accounting issues.
• Assists in enforcing Air Import Policies and Procedures.
• Monitor and forecast Export volumes for P&L purposes.
• Develop and monitor KPI data for customer review.

Conocimientos

Supervisory experience

MS Office proficiency

AES procedures knowledge

FMC regulations

Educación

College degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Cargowise

Descripción del empleo

Senior Account Representative - Air Export

Job Category : Account Mgmt

Requisition Number : SENIO053485

• Posted : October 23, 2026
• Full-Time
• On-site
• Rate : $26 USD per hour

Locations

Showing 1 location

Elk Grove Village, IL 60007, USA

Description

Senior Account Representative- Air Export

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-partylogisticsprovider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: (job description)

• Develops Internal Operating Procedure (IOP) based on customer specifications
• Provides rate quotations as requested from our overseas offices and agents
• Reviews internal processes and implements new procedures to maximize efficiency
• Assists teams in resolving carrier, transportation and shipment issues
• Maintains positive customer relations via interaction and correspondence and addresses service issues
• Prioritize and delegate workload to ensure high customer service levels are met
• Employs thorough understanding of AES procedures, FMC regulations and IMO standards
• Trains, coaches, and supervises team members
• Assists with transportation and shipment issues
• Monitors AP/AR discrepancies and addresses accounting issues
• Assists in the enforcement of Air Import Policies and Procedures
• Monitor and forecast Export volumes for P&L purposes
• Develop and monitor KPI data for customer review
• Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
• Addresses employee disciplinary and performance issues and complaints
• Utilizes understanding of the proper processes to resolve problems according to industry standards
• Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
• Other duties as required and assigned

What you need:(requirements)

• College degree preferred but not required
• Minimum 5 years relevant industry experience
• Minimum 2 years experience in a supervisory capacity
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Experience with Cargowise a plus

Bonus if you have:(Preferred requirements)

• Ability to handle multiple activities and prioritize work
• Strong analytical andproblem solvingskills
• Accountable for, and has ability to complete, commitments on time sensitive matters
• Strong communicationskills to work within a team and with cross functional team
• Willingness to improve and learn

What you gain from joining our team:(benefits)

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists throughFirstStopHealthavailablefirst day of employment!
• Health, dental, and vision insurance after30 daysof employment
• Paid maternity andpaternity leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employeeperkslike fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.