Senior Account & Operations Manager

Allied National Services; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Allied National Services in Minneapolis, MN is seeking a Senior Account Manager to join our corporate team. You will coordinate vendor services, respond to client requests via phone and email, and ensure services meet client expectations and company standards.

This role emphasizes reliability, upbeat attitude, and ownership of customer satisfaction in a fast-paced environment. You will manage CRM records, support scheduling, and contribute to service quality and contractor coordination on-site.

Qualifications

• 2+ years of customer service experience in an office setting.
• Strong multitasking and organizational skills.
• Excellent communication and interpersonal skills.
• Intermediate proficiency in Microsoft Excel.
• Management experience preferred but not required.
• Associate's or Bachelor's degree preferred but not required.

Responsibilities

• Monitor and ensure daily attendance of employees.
• Schedule and coordinate special services via phone.
• Conduct pre- and post-service confirmations.
• Respond promptly to emails and phone inquiries.
• Maintain and update CRM systems.
• Follow up on equipment repairs and service issues.
• Process contractor invoices accurately and efficiently.
• Source, vet, hire, and onboard new contractors and employees.

Skills

Customer service

Multitasking

Communication

Excel

CRM systems

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Allied National Services in Minneapolis, MN is seeking a Senior Account Manager to join our corporate team. You will coordinate vendor services, respond to client requests via phone and email, and ensure services meet client expectations and company standards.

This role emphasizes reliability, upbeat attitude, and ownership of customer satisfaction in a fast-paced environment. You will manage CRM records, support scheduling, and contribute to service quality and contractor coordination on-site.