Senior Account Operations Lead – Vendor Budgeting

Cresa; Seattle (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

Cresa is seeking a Senior Program Manager, Account Operations to lead and optimize the account operations supporting our vendor and internal labor services portfolio across North America. You will oversee a four-person team and own budgeting, invoicing, data management, and reporting processes.

The ideal candidate will bring deep account operations acumen, strategic leadership, and a track record of building scalable reporting.

Qualifications

• 7+ years of progressive experience in account operations, program management.
• 3+ years of direct people management experience.
• Demonstrated experience managing invoicing, quoting, and vendor payment processes.
• Experience building invoicing methodologies or process frameworks from the ground up.
• Background in facilities management, professional services, or program management organizations.

Responsibilities

• Lead and manage a team of four responsible for end-to-end vendor budget management.
• Oversee the quoting and invoicing lifecycle for vendor labor services teams across the portfolio.
• Ensure timely and accurate quote requests, approvals, and invoice processing.
• Develop and drive administrative excellence including document retention, system updates, and compliance with internal controls.
• Manage the North American approval workflow between vendor teams and project managers for quotes and invoices.
• Oversee team members and processes for invoice capture and reconciliation within SAP Concur.
• Deliver spend reporting and Cost/Headcount reporting to support budgeting cycles.
• Own process creation, documentation, and continuous improvement for all vendor budget management workflows.
• Manage the monthly invoicing cycle for internal labor, including review of onboards, offboards, and role elevations against the billable roster.
• Maintain and refine the invoicing methodology for internal labor billing accuracy.
• Produce Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), accruals reporting and vendor data for client account.
• Oversee twice annual client account budget cycles and quarterly reforecasts including data entry, variances and commentary generation.
• Manage reporting for vendor submissions - annual estimate 1,500-3,000 invoices.
• Reconcile actuals and projections for alignment against account forecasts.
• Provide strategic direction and mentorship to the Vendor Operations team.
• Identify opportunities to streamline, automate, and scale processes.
• Serve as the primary account operations liaison to cross-functional stakeholders including project management, operations, and senior leadership.
• Establish and maintain KPIs and SLAs for account operations performance.
• Drive accountability and professional development within the team.

Skills

Leadership

People management

Account operations

Process improvement

Executive reporting

Education

Bachelor's degree

Tools

SAP Concur

Smartsheet

Power Query

SQL

Excel

Job description

Cresa is seeking a Senior Program Manager, Account Operations to lead and optimize the account operations supporting our vendor and internal labor services portfolio across North America. You will oversee a four-person team and own budgeting, invoicing, data management, and reporting processes.

The ideal candidate will bring deep account operations acumen, strategic leadership, and a track record of building scalable reporting.