Senior Account Manager | Retail Promotional Products

Dahl Consulting; Minnesota; Hybrid; USD 105,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Sign-on bonus

Job summary

Dahl Consulting in Austin, MN is seeking a Senior Account Manager to lead strategic client relationships in the Retail Promotional Products space. This hybrid, permanent role requires guiding promotions for consumer brands and managing multi-disciplinary teams.

You will drive growth, oversee complex programs, and deliver exceptional service in a fast-paced environment, with strong emphasis on client partnerships and revenue expansion.

Qualifications

• 5+ years of experience in account management, client services, promotional products, print, marketing agencies, procurement outsourcing, or related industries.
• Experience supporting retail, consumer packaged goods (CPG), or brand marketing.

Responsibilities

• Serve as the primary senior-level contact for assigned client accounts and manage day-to-day communications and strategic initiatives.
• Lead client meetings, presentations, and business reviews to evaluate program performance and identify opportunities for growth.
• Drive revenue growth, profitability, and account expansion through proactive business development within existing client relationships.
• Coordinate cross-functional teams (sourcing, procurement, production, supply chain, creative) to ensure successful program execution.
• Analyze sales, operational, and financial performance data to inform recommendations and improvements.

Skills

Account management

Client relationships

Strategic leadership

Project management

Business development

Job description

Job Description

Title: Senior Account Manager | Retail Promotional Products

Location: Austin, MN - Hybrid, 3 days per week onsite, flexible on days

Job Type: Permanent/ Direct Hire

Compensation: $105,000 - $110,000 plus $5,000 sign on bonus

Industry: Agriculture, Food Processing, and Nutrition

About the Role

Our client is a global marketing operations and brand activation organization that partners with leading consumer goods, retail, and manufacturing brands to deliver promotional products, point-of-sale (POS) materials, merchandising solutions, and procurement services. On behalf of our client, we are seeking an experienced Senior Account Manager to lead strategic client relationships, drive business growth, and oversee the successful execution of promotional marketing programs.

This role serves as a key client-facing leader responsible for strengthening partnerships, identifying growth opportunities, managing complex projects, and ensuring exceptional service delivery. The ideal candidate combines strong account management skills, commercial acumen, and experience supporting retail and consumer packaged goods (CPG) brands.

Job Description

In this highly visible role, you will serve as a trusted advisor to key client stakeholders, helping to develop and execute promotional merchandising, retail marketing, and branded product initiatives that support business objectives. The Senior Account Manager will balance strategic planning with hands-on project oversight, leveraging industry expertise to identify growth opportunities, improve operational efficiencies, and deliver innovative solutions. Success in this role requires strong leadership, exceptional relationship-building skills, and the ability to manage multiple priorities in a fast-paced, client-focused environment.

Client Relationship Management

• Serve as the primary senior-level contact for assigned client accounts, managing day-to-day communications and strategic initiatives.
• Build and maintain strong client relationships by understanding business objectives, brand strategies, and market dynamics.
• Lead client meetings, presentations, and business reviews to evaluate program performance and identify opportunities for growth.
• Deliver exceptional client service while providing innovative solutions that support marketing and procurement objectives.
• Identify opportunities for efficiencies across procurement processes, purchasing cycles, product categories, sustainability initiatives, and retail promotional programs.
• Drive revenue growth, profitability, and account expansion through proactive business development within existing client relationships.
• Collaborate with internal stakeholders to develop and present innovative promotional product and POS solutions.

Project Management & Execution

• Manage multiple projects simultaneously, ensuring deliverables are completed on time, within budget, and to established quality standards.
• Coordinate cross-functional teams, including sourcing, procurement, production, supply chain, and creative partners, to ensure successful program execution.
• Monitor project timelines, budgets, approvals, and deliverables while proactively addressing risks and challenges.
• Escalate issues appropriately and provide practical solutions to maintain project momentum.
• Support sustainability objectives by incorporating environmentally responsible practices and products into client programs where applicable.

Brief Development & Program Delivery

• Partner with clients to translate brand and campaign objectives into clear project briefs and actionable requirements.
• Review concepts, samples, and deliverables to ensure alignment with brand guidelines, campaign goals, and quality expectations.
• Provide strategic guidance throughout the development and execution process.

Performance Analysis & Reporting

• Analyze sales, operational, and financial performance data to ensure achievement of business objectives and service-level commitments.
• Prepare and deliver reports, presentations, and recommendations that communicate results, insights, and future opportunities.
• Monitor account performance metrics and contribute to continuous improvement initiatives.

Qualifications

Required Qualifications:

• 5+ years of experience in account management, client services, promotional products, print, marketing agencies, procurement outsourcing, or related industries.
• Experience supporting retail, consumer packaged goods (CPG), or brand marketing