Senior Account Manager

Mod Op; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Mod Op is seeking a Senior Account Manager to lead client initiatives across multiple programs in our Philadelphia office. You will act as mission control for campaigns, coordinating with internal teams and external partners to ensure on-time, on-budget delivery and measurable results.

The role requires 4–8 years of agency experience, strong communication and leadership, and the ability to manage budgets, timelines and client expectations while elevating the partner relationship.

Qualifications

• Typically 4–8 years of related agency or client marketing experience.
• Bachelor's degree or equivalent relevant experience.
• Well-rounded experience managing multiple marketing communications disciplines.
• Strong leadership, organizational, analytical, listening, negotiation, and written skills.
• Ability to manage budgets, timelines, and multiple workstreams.

Responsibilities

• Serve as key client contact, driving proactive strategic initiatives within the account direction.
• Identify and recommend business-building ideas; contribute to plans, budgets, timelines.
• Evaluate program effectiveness using metrics and optimize opportunities.
• Lead account logistics across projects, productions, billing, and organization; manage timelines.
• Coordinate production projects and approvals, ensuring work moves efficiently and deadlines are met.
• Manage campaign deliverables, proofing, QA, and client presentations; liaise with partner agencies.
• Oversee billing processes, invoices, payments, and purchase orders.
• Support junior team members with guidance and coaching.

Skills

Client relationship management

Strategic thinking

Project leadership

Budget management

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

At Mod Op, we're more than just an agency-we're a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we'd love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

The Senior Account Manager serves as "mission control"; leads the proactivity of the account, drives client initiatives and leads account logistics. The Senior Account Manager sets priorities and ensures deadlines are met while taking into account other brand-team deadlines within the agency. This role manages multiple projects and brands, leads productions big and small, and is a key point of contact for the client. The Senior Account Manager partners with counterparts across departments to complete tasks and find solutions, and sets a tone of partnership and professionalism with clients and the account team.

Essential Functions

• Serve as a key client contact across assigned programs, setting a tone of partnership and professionalism while driving proactive strategic and tactical initiatives within the broader account direction.
• Identify and recommend business-building ideas; contribute to strategic plans, workstream budgets, compensation models, and timelines.
• Evaluate program effectiveness using key metrics and recommend opportunities for optimization.
• Lead account logistics across assigned projects, productions, billing, and organization; manage timelines, status meetings, documents, recaps, and next steps.
• Coordinate production projects of varying sizes, align internal teams and client inputs and approvals, and prepare briefs and production documents so work moves efficiently and deadlines are met.
• Manage campaign deliverables, proofing, quality assurance, outgoing creative, and trafficking as needed; prepare client presentations and follow-up materials, attend meetings, and liaise with partner agencies as required.
• Manage assigned financial processes, including opening and tracking jobs, maintaining billing sheets, preparing invoices, following up on payments, and tracking purchase orders.
• Support junior team members and interns through clear guidance and process coaching; set an encouraging tone for team briefings and share relevant industry updates.

Required Education and Experience

• Typically 4-8 years of related agency or client marketing experience; experience range is a guide, not a minimum.
• Bachelor's degree or equivalent relevant experience.
• Well-rounded experience managing multiple marketing communications disciplines and projects.
• Strong leadership, organizational, analytical, listening, negotiation, presentation, verbal, and written communication skills.
• Ability to manage priorities, budgets, timelines, and multiple client or brand workstreams.

Preferred Education and Experience

• Proven senior-level agency account-management experience, experience developing client relationships, and experience delivering business-building programs.