Senior Account Manager & Project Lead

Activate; San Leandro (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

SirenOpt is seeking an experienced Account Manager who excels at maintaining customer relationships while leading projects from planning through execution. This role blends customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with technical and business stakeholders.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.
• Strong project planning, scheduling, stakeholder management, and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Skills

Project Management

Stakeholder Communication

Customer Relationship Management

Problem Solving

Education

Bachelor's degree in Business, Engineering, Information Systems, or Supply Chain

Job description

SirenOpt is seeking an experienced Account Manager who excels at maintaining customer relationships while leading projects from planning through execution. This role blends customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with technical and business stakeholders.