Senior Account Manager

GM Sectec; San Juan (PR); On-site; USD 65,000 - 110,000; Full time

Job summary

GM Sectec is seeking a skilled Senior Account Manager to join our team in San Juan, Puerto Rico. In this role, you'll build and maintain strong client relationships while driving business growth across top-tier accounts.

You will lead onboarding, deliver strategic content plans, and present results to stakeholders. The ideal candidate has 5+ years in Customer Success or Account Management, a proactive attitude, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• 5+ years experience in Customer Success and/or Account Management.
• Dynamic personality able to engage and influence audiences at all levels of a business.
• Business acumen, sound decision making, analytical and organizational skills.
• Project and program management experience; knowledge of contracts and negotiations.
• Demonstrated ability to work independently and stay motivated.
• Working knowledge of Microsoft Office suite.

Responsibilities

• Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
• Prepare implementation plans and lead client onboarding; present content strategy and annual plan.
• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
• Identify new opportunities from within existing accounts, partnering with Business Development to aid in revenue growth.
• Ensure a deep understanding of clients’ experiences to head off potential issues.
• Manage multiple accounts with positive working relationships across touchpoints.
• Collaborate with Finance on billing setup and invoicing.

Skills

Account management

Client relationships

Cross-functional collaboration

Presentation skills

Analytical thinking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

GM Sectec is seeking a skilled Senior Account Manager to join our team. In this role, you'll build and maintain strong client relationships while driving business growth. The ideal candidate will have experience in account management and a passion for delivering security solutions.

Job Overview:

Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on-boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.

Prepare and deliver effective client presentations, including stakeholders at all levels of the organization. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Amongst the task and responsibilities that are expected from this position are:

• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Drive client retention, renewals, upsells and client satisfaction.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Manage weekly campaign status documents for review.
• Work closely with Finance on billing set up and invoicing.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Qualifications and Education Requirements

• Bachelor’s Degree in appropriate field of study or equivalent work experience.
• 5+ years experience in Customer Success and/or Account Management.
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.
• Working knowledge and experience with contracts and contract negotiations.
• Demonstrated ability to work independently and remain motivated.
• Working knowledge of computers and Microsoft office suite of services.