Sr. Account Manager

Activate; San Leandro (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

SirenOpt is seeking an experienced Account Manager who excels at maintaining customer relationships while leading projects from planning through execution. This role blends customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with technical and business stakeholders.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.
• Strong project planning, scheduling, stakeholder management, and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Skills

Project Management

Stakeholder Communication

Customer Relationship Management

Problem Solving

Education

Bachelor's degree in Business, Engineering, Information Systems, or Supply Chain

Job description

Account Manager (Customer Success & Project Management)

Location: San Leandro, CA
Department: Commercial Operations
Reports To: CCO

About SirenOpt

SirenOpt helps manufacturers make better, safer, and more reliable micro- and nano-materials. These materials are the building blocks of critical sectors of the global economy such as batteries, computer chips, aircraft components, and power systems. But, surging material demand and growing complexity are pushing production to unprecedented scales and speeds, leaving manufacturers effectively flying blind. Small, undetected variations during production lead to wastage, lower performance, higher costs, and safety risks.

SirenOpt is changing this. Our manufacturing intelligence platform scans materials, revealing critical internal information without damaging them. Using a novel combination of cold atmospheric plasma, physics-informed machine learning, and predictive analytics, SirenOpt creates unique, real-time fingerprints that capture material signals no other method can access. These insights give manufacturers unprecedented visibility into how materials behave as they are made.

We turn hidden data into actionable intelligence to help manufacturers reduce variability and thus increase yield and performance. The technology can be deployed as a standalone tool or integrated directly into factory production lines. SirenOpt is currently deploying early versions of our platform with some of the largest industrial manufacturers in the world across North America, Europe, and Asia.

Position Summary

SirenOpt is seeking an experienced Account Manager who excels at managing customer relationships while leading projects from planning through execution. This role combines customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with both technical and business stakeholders.

Business proficiency in Japanese, Korean, or Mandarin Chinese is highly desirable to support our growing customer base throughout Asia.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Required Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.
• Strong project planning, scheduling, stakeholder management, and organizational skills.
• Experience coordinating cross-functional teams and managing multiple priorities.
• Excellent written, verbal, presentation, and problem-solving skills.

Preferred Qualifications

• Business-level Japanese, Korean, or Mandarin Chinese language proficiency (spoken and written) is highly preferred.
• Experience with battery, semi-conductors, aerospace/automotive industries
• Experience working with customers in Japan and/or South Korea.
• Experience with AI, analytics, optimization, or enterprise software implementations.
• Experience working with international customers and multicultural teams.

Core Competencies

• Project Management
• Customer Relationship Management
• Stakeholder Communication
• Risk Management
• Cross-functional Leadership
• Strategic Planning
• Problem Solving
• Organizational Change Management

Success Measures

• Successful on-time project delivery
• Customer satisfaction and retention
• Achievement of project milestones and business outcomes
• Effective risk management and issue resolution
• Customer adoption of SirenOpt solutions
• Growth of existing customer relationships

Why Join SirenOpt?

Join a growing team delivering AI-ML driven optimization solutions to global customers. Lead impactful projects, collaborate across functions, and help customers realize measurable business value.