Senior Account Manager (Print & Fulfillment)

Prospectblue

Richmond (VA)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

ProspectBlue is partnering with a well-established company in the print, mailing, and fulfillment industry to identify an experienced Account Manager / Customer Service Representative. The ideal candidate will have 5+ years of account management or customer service experience within the print, mailing, fulfillment, or a closely related industry.

Industry knowledge is important for this role, particularly experience with offset and digital printing and mailing.

Qualifications

5+ years of account management or customer service experience within print, mailing, or fulfillment.
Strong knowledge of offset and digital printing and mailing processes.
High attention to detail and strong organizational skills.
Excellent verbal and written communication skills.
Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

Serve as the primary liaison between assigned sales representatives, customers, and internal teams.
Manage multiple print, mailing, and fulfillment projects from start to finish.
Review new projects against estimated specifications and identify when a project needs to be re-estimated.
Communicate customer needs and expectations to the scheduling team.
Review work orders, specifications, and schedules for accuracy.
Partner closely with the production team to ensure projects move smoothly and efficiently.
Build strong customer relationships by understanding needs, resolving concerns, and identifying opportunities to recommend additional products or services.