Senior Account Manager (Landscape Industry)

McFarlin Stanford; Kent (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

McFarlin Stanford seeks a Senior Client Relations Manager to oversee a territory of existing accounts and direct field operations, ensuring top-tier service and growth opportunities. You will conduct weekly client visits, address concerns, and drive site enhancements with clear plans and estimates.

The ideal candidate will have a background in landscape maintenance, hospitality, or sales, with excellent communication and leadership skills to manage teams and ensure contract compliance.

Qualifications

• Develop and maintain long-lasting relationships with clients.
• Perform weekly site visits and formal walkthroughs with clients to ensure service expectations are being met or exceeded.
• Proactively pursue site enhancement sales and activities and present plans and estimates for enhancements to clients.
• Ensure renewals of assigned accounts and seed referrals for new sales opportunities.
• Assist and resolve any client issues or concerns with a positive and proactive attitude
• Manage the delivery of services per the contract and scope of work
• Ensure a safe environment for clients, employees and the general public
• Provide assistance and oversight to crews in the field in order to provide the company standards of service
• Maintain paperwork and reporting requirements as assigned

Responsibilities

• Develop and maintain long-lasting relationships with clients.
• Perform weekly site visits and formal walkthroughs with clients to ensure service expectations are being met or exceeded.
• Proactively pursue site enhancement sales and activities and present plans and estimates for enhancements to clients.
• Ensure renewals of assigned accounts and seed referrals for new sales opportunities.
• Assist and resolve any client issues or concerns with a positive and proactive attitude.
• Manage the delivery of services per the contract and scope of work.
• Ensure a safe environment for clients, employees and the general public.
• Provide assistance and oversight to crews in the field in order to provide the company standards of service.
• Maintain paperwork and reporting requirements as assigned

Skills

Client relationship management

Sales

Communication skills

Leadership

Organizational skills

Tools

Landscape maintenance equipment

Job description

We are currently seeking an Senior Client Relations Manager to join our high-energy, growth-oriented company. The Client Relations Manager is responsible for maintaining a territory of existing accounts and directly manages the field operations to ensure our clients receive the best possible service as well as handling property enhancement sales. They are expected to be well-versed in all landscape maintenance processes and health and safety regulations. OR Have an extensive background in hospitality or Sales.

Responsibilities

• Develop and maintain long-lasting relationships with clients
• Perform weekly site visits and formal walkthroughs with clients to ensure service expectations are being met or exceeded
• Proactively pursue site enhancement sales and activities and present plans and estimates for enhancements to clients
• Ensure renewals of assigned accounts and seed referrals for new sales opportunities
• Assist and resolve any client issues or concerns with a positive and proactive attitude
• Manage the delivery of services per the contract and scope of work
• Ensure a safe environment for clients, employees and the general public
• Provide assistance and oversight to crews in the field in order to provide the company standards of of service
• Maintain paperwork and reporting requirements as assigned

Other tasks and duties as assigned Skills Needed

• Working knowledge of landscape maintenance equipment
• Ability to keep track of and report on activity
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership abilities
• Exceptional work ethic and excellent customer service skills