Senior Landscape Account Manager

McFarlin Stanford; Manassas (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

McFarlin Stanford in Manassas, VA is seeking a Senior Landscape Account Manager to oversee a portfolio of commercial and high-end residential properties. You will be the main client contact, balancing relationship management, field operations, and growth of accounts.

The role emphasizes enhancements sales, regular property visits, contract renewals, and teamwork with production crews to deliver outstanding service.

Qualifications

• 3+ years of experience in landscape account management, sales, or a related position.
• Experience managing commercial and/or high-end residential landscape maintenance accounts.
• Proven ability to generate enhancement sales and maintain strong client retention.
• Strong knowledge of horticulture, landscape maintenance practices, plant materials, and landscape construction.
• Experience coordinating landscape maintenance crews and field operations.
• Ability to manage multiple accounts, priorities, and deadlines.
• Excellent communication, organizational, and customer service skills.
• Strong problem-solving abilities and a proactive approach to client relationships.

Responsibilities

• Manage a portfolio of approximately $1.5 million in commercial (90%) and residential landscape maintenance accounts.
• Serve as the primary point of contact for homeowners, property managers, and commercial clients.
• Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnerships.
• Conduct regular property visits, communicate proactively with clients, and address service concerns.
• Manage contract renewals and identify opportunities to expand existing accounts.
• Identify and sell landscape enhancements, upgrades, and additional services to existing clients.
• Prepare estimates, develop proposals, and present recommendations to clients.
• Drive revenue growth through enhancement sales, referrals, and new maintenance opportunities.
• Collaborate with production teams to ensure successful execution of enhancement projects.
• Conduct regular property inspections to ensure landscape maintenance meets company standards and contractual expectations.
• Coordinate with production teams to manage scheduling, staffing, and service delivery.
• Work closely with maintenance crews to ensure quality, efficiency, and accountability.
• Monitor job hours, budgets, and crew performance to maintain operational efficiency.
• Identify service deficiencies and implement corrective actions.
• Spend approximately 70% of time in the field working with clients and crews and 30% handling administrative responsibilities.

Skills

Account management

Sales

Customer service

Communication

Time management

Job description

Commercial & Residential Landscape Maintenance

Position Overview

We are seeking an experienced Senior Landscape Account Manager to oversee a portfolio of commercial and high-end residential properties. This individual will serve as the primary point of contact for clients, ensuring exceptional service, strong client relationships, and continued account growth.

The ideal candidate has a strong background in landscape maintenance, account management, and enhancement sales. This is a hands-on, client-facing position that combines relationship management, field operations, and business development.

Key Responsibilities

Account Management & Client Relations

• Manage a portfolio of approximately $1.5 million in commercial (90%) and residential landscape maintenance accounts.
• Serve as the primary point of contact for homeowners, property managers, and commercial clients.
• Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnerships.
• Conduct regular property visits, communicate proactively with clients, and address service concerns.
• Manage contract renewals and identify opportunities to expand existing accounts.

Enhancement Sales & Business Development

• Identify and sell landscape enhancements, upgrades, and additional services to existing clients.
• Prepare estimates, develop proposals, and present recommendations to clients.
• Drive revenue growth through enhancement sales, referrals, and new maintenance opportunities.
• Collaborate with production teams to ensure successful execution of enhancement projects.

Field Operations & Quality Control

• Conduct regular property inspections to ensure landscape maintenance meets company standards and contractual expectations.
• Coordinate with production teams to manage scheduling, staffing, and service delivery.
• Work closely with maintenance crews to ensure quality, efficiency, and accountability.
• Monitor job hours, budgets, and crew performance to maintain operational efficiency.
• Identify service deficiencies and implement corrective actions.
• Spend approximately 70% of time in the field working with clients and crews and 30% handling administrative responsibilities.

Qualifications

• 3+ years of experience in landscape account management, sales, or a related position.
• Experience managing commercial and/or high-end residential landscape maintenance accounts.
• Proven ability to generate enhancement sales and maintain strong client retention.
• Strong knowledge of horticulture, landscape maintenance practices, plant materials, and landscape construction.
• Experience coordinating landscape maintenance crews and field operations.
• Ability to manage multiple accounts, priorities, and deadlines.
• Excellent communication, organizational, and customer service skills.
• Strong problem-solving abilities and a proactive approach to client relationships.