Senior Account Manager - Immersive XR in Life Sciences

Lucid Dream; Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work policy

Downtown Durham office with parking

401(k) Retirement Plan with company, 1

Employer-sponsored health, vision, and

Monthly team-building events

Job summary

Lucid Dream, a Durham-based creative studio focused on life sciences, is seeking a Senior Account Manager (Client Services) to own day-to-day client relationships across a small portfolio. You will partner with life sciences brands to shape immersive, interactive experiences and ensure work aligns with agreed scope and strategy.

The ideal candidate has 5+ years in client services at a creative agency or production environment, excels in communication, and can translate plans into actionable

Qualifications

• 5+ years of client services or account management experience at a creative agency or related environment.
• Direct experience shaping creative work with clients, not just managing timelines and deliverables.
• Consultative approach to client relationships and ability to contribute to creative conversations.

Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts, building trusted relationships.
• Translate client goals into clear briefs for internal teams to meet scope.
• Manage projects end to end across design, development, and other functions to keep work on track.
• Own project timelines from the client’s perspective, manage risks and deadlines.
• Manage account budgets and protect profitability.
• Provide regular status updates and timely resolution of questions or concerns.

Skills

Client relationship management

Consultative communication

Written & verbal communication

Familiar with HubSpot & PM tools

Travel readiness

Tools

HubSpot

ClickUp

Monday

Trello

Google Workspace

Job description

Lucid Dream, a Durham-based creative studio focused on life sciences, is seeking a Senior Account Manager (Client Services) to own day-to-day client relationships across a small portfolio. You will partner with life sciences brands to shape immersive, interactive experiences and ensure work aligns with agreed scope and strategy.

The ideal candidate has 5+ years in client services at a creative agency or production environment, excels in communication, and can translate plans into actionable