Manager, Account Management

Cno Financial Group; Juneau (AK); Remote; USD 103,000 - 154,000; Full time

Job summary

CNO Financial Group is seeking a Manager, Account Management to lead Optavise Account Management teams, drive client retention, and coordinate with Sales, SME, Implementation, and Delivery resources. The role emphasizes ensuring client success and renewal alignment with company goals.

The position requires a bachelor’s degree or equivalent experience, several years in healthcare/benefits account management, and a proven track record of managing large client relationships.

Qualifications

• Bachelor’s degree or 8 years of directly related experience.
• 5 years of proven client-focused experience in benefits, brokers, benefits administration, and/or health care industry.
• 4+ years in an Account Management role in the Healthcare/Benefits industry, working with our target market.
• Previous experience leading a team of sales professionals supporting large or complex clients in the employee benefits space.

Responsibilities

• Manage Optavise Account Management Associate resources to ensure successful delivery of their responsibilities.
• Ensure client retention and renewals meet Optavise goals.
• Identify clients at risk, inform appropriate resources, and implement remediation plans.
• Ensure client utilization of Optavise Advocacy & Transparency services meets goals.
• Support achievement of PPI target goals with clients.
• Involve appropriate Optavise Sales, SME, Implementation, or Delivery resources in relevant meetings.
• Involve the client’s broker/consultant in relevant meetings.
• Track the client’s key objectives to ensure they are met.
• Scope, draft, and facilitate completion of contractual documents needed for booking orders, billing, implementation, and renewal.
• Ensure Salesforce is the sole source of truth for sales data.

Skills

Account Management

Client relationship

Team leadership

Sales collaboration

Healthcare industry knowledge

Education

Bachelor’s degree or 8 years of directly related experience

Job description

Manager, Account Management

Salary Range: $102,600 - $154,000 per year. Bonus eligible.

Remote work available for US-based candidates. Central or Eastern time zone required.

Responsibilities

• Manage Optavise Account Management Associate resources to ensure successful delivery of their responsibilities.
• Ensure client retention and renewals meet Optavise goals.
• Identify clients at risk, inform appropriate resources, and implement remediation plans.
• Ensure client utilization of Optavise Advocacy & Transparency services meets goals.
• Support achievement of PPI target goals with clients.
• Involve appropriate Optavise Sales, SME, Implementation, or Delivery resources in relevant meetings.
• Involve the client’s broker/consultant in relevant meetings.
• Track the client’s key objectives to ensure they are met.
• Scope, draft, and facilitate completion of contractual documents needed for booking orders, billing, implementation, and renewal.
• Ensure Salesforce is the sole source of truth for sales data.

Qualifications

• Bachelor’s degree or 8 years of directly related experience.
• 5 years of proven client-focused experience in benefits, brokers, benefits administration, and/or health care industry.
• 4+ years in an Account Management role in the Healthcare/Benefits industry, working with our target market.
• Previous experience leading a team of sales professionals supporting large or complex clients in the employee benefits space.

Desired Qualifications

• Bachelor’s degree in a business or healthcare related major.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time‑off and corporate holidays
• Paid parental leave
• Company‑paid life insurance

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.