Senior Account Manager, Employee Benefits (Remote)

Insurance Office of America; Glendale (AZ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

401K match

Growth opportunities

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is hiring a Senior Account Manager – Employee Benefits to lead client service efforts, supervise Account Coordinators, and drive renewal and new business activities from a base in the US. The role emphasizes relationship-building with clients and carriers, data-driven performance, and ongoing professional development.

The ideal candidate has 5+ years in the industry, active licenses, and strong MS Office skills, with a focus on accuracy and timely communication.

Qualifications

• 5+ years of industry experience
• Active licensing is required
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Client Management: Manage book of business and meet performance requirements.
• Client Service: Deliver outstanding service and respond quickly to client needs.
• Team Leadership: Lead the account team with a strong work ethic and positive attitude.
• Direct daily activities of Account Coordinators and monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering and client file creation.
• Oversee renewals, verify client data, and liaise with clients and carriers.
• Build and strengthen client relationships and seek feedback for improvements.
• Advocate for clients and carriers for beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Compile and report client plan performance data; maintain data accuracy.
• Develop and maintain carrier relationships.
• Support team training and promote a positive work environment.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA values through leadership and integrity.

Skills

Customer service

Communication

Organizational skills

MS Office

Delegation

Decision making

Education

High School Diploma

Active licensing

Job description

Insurance Office of America is hiring a Senior Account Manager – Employee Benefits to lead client service efforts, supervise Account Coordinators, and drive renewal and new business activities from a base in the US. The role emphasizes relationship-building with clients and carriers, data-driven performance, and ongoing professional development.

The ideal candidate has 5+ years in the industry, active licenses, and strong MS Office skills, with a focus on accuracy and timely communication.