Senior Account Manager, Employee Benefits (Remote)

Insurance Office of America; Toccoa (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Career progression

Work-life balance

Job summary

Insurance Office of America seeks an Account Manager - Employee Benefits to oversee client services, renewals, and data management for a diverse client portfolio. You will lead Account Coordinators and collaborate with Producers to deliver high-quality service.

The ideal candidate has 5+ years in the industry, active licensing, and strong skills in communication, organization, and MS Office. Remote-friendly with occasional on-site needs within policy guidelines.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client Management: Manage an assigned book of business and ensure service levels.
• Client Service: Deliver outstanding service, anticipate needs, maintain professional communication.
• Team Leadership: Lead the account team, foster a collaborative environment.
• Daily Activities: Assign tasks to Account Coordinators and monitor execution.
• Business Growth: Identify sales opportunities to grow IOA business.
• New Business Setup: Oversee data gathering, client files, and notices.
• Renewal Process: Manage renewals with data updates, rates, and audits.
• Client Relationships: Build and improve client relationships.
• Intermediary Role: Advocate for clients and carriers.
• Value-Added Solutions: Implement value-added solutions for clients.
• Professional Development: Support training and a positive work environment.
• Communication: Maintain transparent communication with Producers and team.
• Compliance: Ensure adherence to policies and standards.
• Champion IOA core values and integrity.

Skills

Customer service

Communication

Organizational skills

MS Office

Attention to detail

Education

High School Diploma

Job description

Insurance Office of America seeks an Account Manager - Employee Benefits to oversee client services, renewals, and data management for a diverse client portfolio. You will lead Account Coordinators and collaborate with Producers to deliver high-quality service.

The ideal candidate has 5+ years in the industry, active licensing, and strong skills in communication, organization, and MS Office. Remote-friendly with occasional on-site needs within policy guidelines.