Senior Account Manager, Employee Benefits - Remote

Insurance Office of America; Dublin (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid time off

401(k) with employer match

Career growth

Community service

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, guide the Account Coordinators, and drive growth in employee benefits programs. This role emphasizes strong communication, data accuracy, and relationship management with carriers and clients.

The ideal candidate brings 5+ years in the industry, active licenses, and proficiency in MS Office, with a focus on delivering exceptional customer service and leadership within a remote-capable

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage book of business and meet performance requirements.
• Provide outstanding client service and quick responses.
• Lead the account team and direct daily activities of Account Coordinators.
• Identify sales opportunities to grow IOA business.
• Oversee new business setup and data gathering.
• Manage renewals and liaise with clients and carriers.
• Maintain and improve client relationships and advocate for clients.

Skills

Customer service

Communication

Organizational skills

MS Office proficiency

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service, guide the Account Coordinators, and drive growth in employee benefits programs. This role emphasizes strong communication, data accuracy, and relationship management with carriers and clients.

The ideal candidate brings 5+ years in the industry, active licenses, and proficiency in MS Office, with a focus on delivering exceptional customer service and leadership within a remote-capable