Remote-Ready Senior Account Manager: Client Growth

Cigna Health and Life Insurance Company; Bloomfield (CT); Hybrid; USD 97,000 - 161,000; Full time

Benefits offered by this job

Annual bonus plan

Health benefits

401(k)

Paid time off

Job summary

The Cigna Group is seeking a Senior Client Relations Manager to lead day-to-day management of key client relationships in our Evernorth Health Services division. You will apply deep knowledge of benefit plans, coordinate with consultants and producers, and ensure timely execution of client requests.

This role emphasizes strong communication, project management, and the ability to navigate regulated markets, with up to 20% travel.

Qualifications

• Bachelor’s degree in related field or 11+ years of experience.
• 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3+ years of relevant experience
• Regulated Market experience preferred, as this role is intended to focus primarily on Regulatory lines of business
• Experience simultaneously supporting multiple projects / initiatives and navigating multiple stakeholder groups to accomplish intended outcome preferred
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review operational performance against client’s expectations and needs.
• Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

Skills

Client relationship management

Communication skills

Problem solving

Project management

Microsoft Office

Education

Bachelor's degree in related field

Job description

The Cigna Group is seeking a Senior Client Relations Manager to lead day-to-day management of key client relationships in our Evernorth Health Services division. You will apply deep knowledge of benefit plans, coordinate with consultants and producers, and ensure timely execution of client requests.

This role emphasizes strong communication, project management, and the ability to navigate regulated markets, with up to 20% travel.