Account Manager

Tropolis Insurance; Northville (MI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Short-term and long-term disability insurance

401(k) with employer matching

Flexible time off

Employee ownership through Tropolis Purpose Plan

Job summary

Tropolis Insurance, located in Northville, Michigan, is seeking an experienced Account Manager to manage client relationships and ensure satisfaction and retention. The role involves handling the full policy lifecycle, from renewals to audits, and requires strong communication and negotiation skills.

With 8-10 years of experience in commercial insurance, proficiency in Applied Epic, and a P&C insurance license, you will thrive in a dynamic, hybrid work environment that values employee well-being and success.

The company offers comprehensive benefits including health insurance, 401(k) matching, and flexible time off.

Qualifications

• 8-10 years of experience in commercial lines account management.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products and regulations.

Responsibilities

• Serve as the primary point of contact for commercial lines clients.
• Handle the full policy lifecycle, including renewals and audits.
• Evaluate clients’ risk exposures and provide recommendations.
• Collaborate with carriers to secure coverage solutions.
• Identify opportunities for upselling additional products.
• Act as a liaison between clients and carriers.

Skills

Client relationship management

Negotiation skills

Problem-solving skills

Knowledge of commercial insurance products

Communication skills

Education

Property & Casualty (P&C) insurance license

Industry certifications (e.g., CIC, CPCU, CRM)

Tools

Applied Epic

Job description

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

Position Overview

We are seeking a Account Manager to be responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention. Responsibilities include client and carrier relationship management, policy related service, accounts receivable management and file management. The role requires the coordination of multiple tasks to meet various deadlines and quality standards.

Job Title: Account Manager

Employment Type: Hybrid

Key Responsibilities

• Serve as the primary point of contact for commercial lines clients, developing strong relationships and ensuring their insurance needs are met.
• Handle the full policy lifecycle, including renewals, endorsements, audits, and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure the most competitive coverage solutions, negotiate terms, and present proposals
• Identify opportunities for upselling and cross-selling additional products to meet clients’ evolving needs.
• Act as a liaison between clients and carriers, resolving claims, billing, and coverage issues in a timely manner.
• Maintain accurate records, ensure adherence to company and regulatory guidelines, and document all client interactions in Applied Epic.

Qualifications

• 8-10 years of experience in commercial lines account management, preferably within an independent insurance agency.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products, coverages, and industry regulations
• Excellent communication, negotiation, and problem-solving skills.
• Property & Casualty (P&C) insurance license required. Industry certifications (e.g., CIC, CPCU, CRM) are a plus.

At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:

• Health, dental, and vision insurance for employees and their families
• Short-term and long-term disability insurance for financial protection
• 401(k) with employer matching to invest in your future
• Flexible time off (FTO) to take the time you need
• Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success

GROW PERSONALLY AND PROFESSIONALLY

Working for Tropolis means being part of creating a dynamic, passionate, and fast-growing work environment that puts you first.