Commercial Lines Account Manager

Tropolis Insurance; Bossier City (LA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Flexible time off

401(k) with 100% match

Medical, dental, vision options

Job summary

Tropolis Insurance is hiring a Commercial Lines Account Manager in Bossier City, Louisiana. This full-time position involves managing a portfolio of commercial clients, leading renewals, and ensuring excellent client service. Candidates should have at least 3 years of experience in an independent insurance agency and a strong understanding of commercial coverages. The role offers competitive compensation between $55,000 and $72,000 along with a comprehensive benefits package including flexible time off and a 401(k) plan.

Qualifications

• 3+ years of experience in an independent insurance agency.
• Working knowledge of commercial lines coverages and renewal workflows.
• Strong organization and follow-through skills.

Responsibilities

• Manage small to mid-market commercial accounts as a primary contact.
• Lead renewals end to end, including strategy and communication.
• Market accounts to carrier partners and negotiate coverage terms.

Skills

Customer service

Policy knowledge

Communication skills

Organization

Attention to detail

Education

LA Resident Insurance License

Tools

Applied Epic

Job description

Full Title: Commercial Lines Account Manager

Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.

Position Overview

The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.

Job Title: Commercial Lines Account Manager

Employment Type: Full-time

Compensation range: $55,000 - $72,000

Work model: In office 5 days per week

What you will do

• Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
• Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
• Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
• Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
• Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy

Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams.

Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields.

Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality.

Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients.

Success looks like

• High retention and strong client satisfaction across assigned accounts
• On-time renewals with clean submissions and minimal rework
• Accurate policy issuance and endorsements, with strong documentation and compliance discipline
• Strong working relationships with producers, underwriters, and internal teams

Required Qualifications

• LA Resident Insurance License in good standing
• At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
• Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
• Strong organization and follow through across multiple concurrent deadlines
• Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
• High attention to detail and commitment to documentation, compliance, and E-and-O controls
• Applied Epic experience
• Benefits: Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
• Purpose Plan: All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
• Compensation: Compensation range: $55,000 - $72,000

Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.

Apply Now!

Tropolis is an Equal Opportunity Employer and celebrates diversity in all forms. We are committed to creating an inclusive environment for all employees.