Commercial Insurance Account Manager

Tropolis Holdings, LLC; Commerce Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) with employer match

Flexible time off

Employee ownership via Tropolis Plan

Job summary

Tropolis is seeking a Commercial Lines Account Manager in Commerce, MI to manage and grow our commercial insurance book. You will deliver strategic account management, top-tier client service, and seamless policy execution, with a strong emphasis on Applied Epic usage.

The ideal candidate has 5-7 years in commercial lines, active P&C license, and knowledge of coverages and regulations. This full-time role offers a salary range of $70,000–$90,000 plus bonus and a pathway to growth within Tropolis.

Qualifications

• 5-7 years of experience in commercial lines account management.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products and regulations.
• P&C license required; CIC/CPCU/CRM certifications are a plus.
• Excellent communication, negotiation, and problem-solving skills.

Responsibilities

• Serve as the primary contact for commercial lines clients, developing relationships and ensuring their insurance needs are met.
• Handle the full policy lifecycle, including renewals, endorsements, audits, and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure competitive coverage solutions, negotiate terms, and present proposals.
• Identify opportunities for upselling and cross-selling additional products to meet evolving client needs.
• Act as a liaison between clients and carriers, resolving claims, billing, and coverage issues promptly.
• Maintain accurate records and document all client interactions in Applied Epic.

Skills

Communication skills

Negotiation

Problem-solving

Education

P&C license

CIC/CPCU/CRM certifications (bonus)

Tools

Applied Epic

Job description

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

Position Overview

We are seeking aCommercial Lines Account Manager to join our Commerce, MI team and play a key role in managing and growing our commercial insurance book of business. This individual will be responsible for providing strategic account management, delivering exceptional client service, and ensuring seamless policy execution. The ideal candidate is a proactive, detail-oriented insurance professional with a strong background in commercial lines coverage, proficiency in Applied Epic, and a commitment to delivering an exceptional client experience.

Job Title: Commercial Insurance Account Manager
Location: Commerce, MI
Employment Type: Full-time
Salary:$70,000 - $90,000 + Bonus

Key Responsibilities

• Serve as the primary point of contact for commercial lines clients, developing strong relationships and ensuring their insurance needs are met.
• Handle the full policy lifecycle, including renewals, endorsements, audits, and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure the most competitive coverage solutions, negotiate terms, and present proposals
• Identify opportunities for upselling and cross-selling additional products to meet clients’ evolving needs.
• Act as a liaison between clients and carriers, resolving claims, billing, and coverage issues in a timely manner.
• Maintain accurate records, ensure adherence to company and regulatory guidelines, and document all client interactions in Applied Epic.

Qualifications

• 5-7years of experience in commercial lines account management, preferably within an independent insurance agency.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products, coverages, and industry regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Property & Casualty (P&C) insurance license required. Industry certifications (e.g., CIC, CPCU, CRM) are a plus.

Compensation & Benefits

At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:

• Salary range of $70,000 - $90,000based on experience and qualifications
• Health, dental, and vision insurance for employees and their families
• Short-term and long-term disability insurance for financial protection
• 401(k) with employer matching to invest in your future
• Flexible time off (FTO) to take the time you need
• Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success