Senior Account Manager

Jobtailor; Coral Gables (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Account Manager to oversee a portfolio of corporate clients, ensuring smooth platform adoption and ongoing success. You will build strong relationships with travel teams, manage renewals, and drive product-led growth across geographies.

You will run regular reviews, monitor health metrics, and coordinate with internal teams to resolve issues and capture expansion opportunities. Strong communication and data analysis skills are essential.

Qualifications

• Experience in account management, client success, customer relationship management, or a related client-facing role.
• Track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail.
• Clear, confident written and verbal communication skills.
• Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers.
• Ability to use data to track account performance, spot trends, and inform client conversations.
• Collaborative, organized approach, including coordinating across internal teams and external partners.
• Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered.
• Experience in corporate travel, B2B technology, or SaaS preferred.
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards preferred.
• Experience coordinating with travel management companies or third-party service partners preferred.
• Experience supporting product launches, market expansions, or change management preferred.
• Must be able to work from the required office at least 3 days per week.
• Must not require US visa sponsorship; company is unable to offer work sponsorship, including OPT.

Responsibilities

• Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support.
• Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction.
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often with travel management company partners.
• Monitor account health, identify risks early, and develop action plans.
• Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities.
• Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and fulfill client commitments.
• Manage contract renewals and amendments, contribute to pricing discussions, and identify account growth opportunities.
• Maintain accurate account records, action logs, and renewal timelines.
• Contribute to playbooks, templates, and scalable team processes.
• Represent client feedback internally to inform team and product decisions.

Skills

Account Management

Client Relationship Management

Data Analysis

Salesforce Familiarity

Corporate Travel Experience

Travel Management Coordination

SaaS Knowledge

Clear Communication

Collaboration

Attention to Detail

Organizational Skills

Relationship Building

Tools

Salesforce

Project Management Platforms

Business Intelligence Dashboards

Job description

• Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support
• Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often with travel management company partners
• Monitor account health, identify risks early, and develop action plans
• Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
• Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and fulfill client commitments
• Manage contract renewals and amendments, contribute to pricing discussions, and identify account growth opportunities
• Maintain accurate account records, action logs, and renewal timelines
• Contribute to playbooks, templates, and scalable team processes
• Represent client feedback internally to inform team and product decisions

Requirements

• Experience in account management, client success, customer relationship management, or a related client-facing role
• Track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail
• Clear, confident written and verbal communication skills
• Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers
• Ability to use data to track account performance, spot trends, and inform client conversations
• Collaborative, organized approach, including coordinating across internal teams and external partners
• Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered
• Experience in corporate travel, B2B technology, or SaaS preferred
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards preferred
• Experience coordinating with travel management companies or third-party service partners preferred
• Experience supporting product launches, market expansions, or change management preferred
• Must be able to work from the required office at least 3 days per week
• Must not require US visa sponsorship; company is unable to offer work sponsorship, including OPT

Core Competencies

Demonstrates expertise in account management and client success, with a focus on building long-term relationships and driving platform adoption. Proficient in using data to track performance and inform strategic decisions while collaborating across teams to enhance client satisfaction.

Highest-signal resume keywords

• Account Management
• Client Relationship Management
• Data Analysis
• Salesforce Familiarity
• Corporate Travel Experience

ATS Optimization Keywords

Hard Skills

• Account Health Monitoring
• Contract Management
• Performance Review Facilitation
• Action Plan Development
• Client Feedback Representation

Soft Skills

• Clear Communication
• Collaboration
• Attention to Detail
• Organizational Skills
• Relationship Building

Industry Keywords

• Corporate Travel
• B2B Technology
• SaaS
• Travel Management Companies
• Change Management

Tools & Technologies

• Salesforce
• Project Management Platforms
• Business Intelligence Dashboards