Senior Account Manager

Jobtailor; Cambridge (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor seeks an experienced Account Manager to own a portfolio of corporate travel accounts within our SaaS platform. You will serve as the primary day-to-day contact for adoption, account health, and ongoing support, aiming to maximize retention and client satisfaction.

You will collaborate with Product, Support, Finance, and Implementation teams to resolve issues, drive AI-assisted booking adoption, and manage renewals. Willingness to travel for reviews is a plus.

Qualifications

• Experience in account management or client success
• Track record managing multiple client relationships with strong follow-through
• Clear written and verbal communication skills
• Comfort communicating with senior decision-makers
• Data-driven approach to tracking account performance
• Collaborative and organized work style
• Ability to coordinate across internal teams and external partners
• Equivalents from adjacent fields like hospitality or operations considered
• Experience in corporate travel, B2B technology, or SaaS preferred

Responsibilities

• Own a portfolio of assigned corporate accounts as the primary day-to-day contact for platform adoption, account health, and ongoing support
• Build trusted relationships with client travel teams and program managers to drive retention and satisfaction
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews with partners
• Monitor account health, identify risks early, and develop action plans
• Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
• Coordinate with Product, Support, Finance, and Implementation to resolve issues and deliver commitments
• Manage contract renewals and amendments, contribute to pricing discussions, identify growth opportunities
• Maintain accurate account records, action logs, and renewal timelines
• Contribute to playbooks, templates, and scalable team processes
• Represent client feedback to inform team and product decisions

Skills

Account Management

Client Success

Data Analysis

Cross-Functional Coordination

Corporate Travel Experience

Tools

Salesforce

Project Management Platforms

Business Intelligence Dashboards

Job description

• Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support
• Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often with travel management company partners
• Monitor account health, identify risks early, and develop action plans
• Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
• Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver client commitments
• Manage contract renewals and amendments, contribute to pricing discussions, and identify account-growth opportunities
• Maintain accurate account records, action logs, and renewal timelines
• Contribute to playbooks, templates, and scalable team processes
• Represent client feedback internally to inform team and product decisions

Requirements

• Experience in account management, client success, customer relationship management, or a related client-facing role
• Track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail
• Clear, confident written and verbal communication skills
• Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers
• Ability to use data to track account performance, spot trends, and inform client conversations
• Collaborative, organized approach to work
• Ability to coordinate across multiple internal teams and external partners
• Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered
• Experience in corporate travel, B2B technology, or SaaS preferred
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards preferred
• Experience coordinating with travel management companies or third-party service partners preferred
• Experience supporting product launches, market expansions, or change management preferred
• Ability to work from the required office at least 3 days per week
• Must not require US visa sponsorship; company cannot offer work sponsorship, including OPT

Core Competencies

Demonstrates expertise in account management and client success, with a strong focus on relationship building, data-driven performance tracking, and cross-functional collaboration. Proficient in managing corporate travel accounts and driving adoption of technology solutions.

Highest-signal resume keywords

• Account Management
• Client Success
• Data Analysis
• Cross-Functional Coordination
• Corporate Travel Experience

Hard Skills

• Account Health Monitoring
• Contract Management
• Performance Review Facilitation
• Action Plan Development
• Client Feedback Representation

Soft Skills

• Clear Communication
• Organizational Skills
• Collaboration
• Attention to Detail

  Industry Keywords

  • Corporate Travel
  • B2B Technology
  • SaaS
  • Travel Management Companies
  • Change Management

  Tools & Technologies

  • Salesforce
  • Project Management Platforms
  • Business Intelligence Dashboards