Senior Director – Account Management

Jobtailor; Washington (District of Columbia); On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor is seeking an experienced Account Director/Manager to coach and develop a high-performing team in the Washington, DC area. You will drive retention and growth, map client solutions, and ensure successful outcomes across strategic accounts.

You will design scalable workflows, partner with sales leadership, and contribute to hiring and ramp plans for new Account Directors/Managers. Strong coaching and CRM expertise are essential.

Qualifications

• Proven track record of account management success (retention/growth).
• Experience leading an account management or client-facing team with coaching responsibility.
• Deep proficiency in Salesforce or comparable CRM platforms.
• Experience in recurring-revenue business models.
• Strong process orientation with analytical skills.

Responsibilities

• Coach and develop Account Directors/Account Managers through regular 1:1s and pipeline reviews.
• Set clear performance goals and hold the team accountable with structured tracking.
• Identify gaps and provide targeted coaching, shadowing, and support.
• Advise on account strategy and resolve complex client issues.
• Partner with leadership to execute retention and price-reset strategies.
• Design and implement workflow processes to improve efficiency.
• Collaborate with senior leadership on goals, headcount, and reporting.
• Contribute to hiring, onboarding, and ramp plans for new hires.

Skills

Account Management

Team Leadership

Salesforce

Recurring Revenue

Process Improvement

Workflow Design

Communication

Coaching

Cross-Functional

DC-Based

Tools

Salesforce

CRM Platforms

Job description

• Coach and develop Account Directors/Account Managers through regular 1:1s, pipeline reviews, and skill-building focused on discovery, workflow understanding, and solution-mapping.
• Set clear performance goals for direct reports and hold the team accountable through structured tracking and feedback, with a direct, results-oriented approach to performance management.
• Identify skill or performance gaps early and provide targeted support - coaching plans, shadowing, deal support - before issues affect client outcomes.
• Advise on team accounts as needed, including reviewing account strategy and resolving complex or escalated client issues direct reports can't handle independently.
• Partner with senior leadership to execute cancellation-prevention techniques and price-reset strategies across the team, strengthening retention and growth outcomes.
• Design and implement workflow processes and systems that improve team efficiency and consistency.
• Partner with the SVP, Head of Growth on team goals, headcount planning, and reporting on account management performance.
• Contribute to hiring, onboarding, and ramp planning for new Account Directors/Account Managers

Requirements

• Proven track record of individual account management success (retention, growth, or client relationship outcomes).
• Proven track record of managing an account management or client-facing team, including coaching direct reports to hit performance goals.
• Deep proficiency in Salesforce or comparable CRM platforms.
• Experience working within recurring-revenue business models.
• Strong process orientation, often demonstrated through financial or analytical acumen.
• Demonstrated experience building or improving workflow processes and systems.
• Direct communication style with a strong bias toward accountability and follow-through.
• Strong coaching and feedback skills - able to balance accountability with support.
• Comfortable working cross-functionally with sales leadership on strategy and reporting.
• Based in the DC area.

Core Competencies

Demonstrates expertise in account management, coaching, and performance management, with a strong focus on retention and growth outcomes. Proficient in designing workflow processes and systems that enhance team efficiency while leveraging CRM tools for effective client relationship management.

Highest-signal resume keywords

• Account Management Success
• Team Coaching and Development
• Salesforce Proficiency
• Workflow Process Improvement
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Account Management
• Performance Management
• Coaching
• Workflow Design
• Analytical Acumen

Soft Skills

• Direct Communication
• Accountability
• Feedback Skills

Industry Keywords

• Recurring-Revenue Business Models
• Client Relationship Management
• Performance Goals
• Retention Strategies

Tools & Technologies

• Salesforce
• CRM Platforms