Account Manager, SMB

Jobtailor; Chicago (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

AmTrav is seeking an experienced Account Manager to own a portfolio of SMB customers, engaging with contacts and key decision makers to maximize product usage. You will analyze data and deliver regular business reviews to senior stakeholders while driving cross-selling opportunities.

You will become an AmTrav product expert, build strong client relationships, and collaborate cross-functionally to ensure successful rollouts and strategic go-to-market initiatives.

Qualifications

• 2+ years in an account management role.
• Outstanding presentation and communication skills.
• Ability to build deep relationships.
• Strong prioritization and time management skills.
• Results-oriented mindset while keeping customer satisfaction as a top priority.
• Ability to analyze and translate data for customers.
• Experience with Concur is a plus, but not required.
• Must be based within commuting distance of a Perk hub.
• Must work in person at the office 3 days per week.
• English is the official language at the office.
• Resume must be submitted in English if applying.
• Must have legal authorization to work in the country where the role is based.

Responsibilities

• Own a portfolio of SMB (Mid-Market) customers and develop high customer engagement with contacts and key decision makers.
• Gain a deep understanding of customers’ businesses and maximize their usage of AmTrav.
• Identify growth opportunities and add new business opportunities to the portfolio.
• Use data analytics to provide clients with regular business reviews, reports, and presentations to senior stakeholders.
• Become an expert on AmTrav products to meet and exceed quarterly up-/cross-selling targets.
• Develop strong client relationships that shape business travel programs.
• Identify account problems and develop timely strategies and long-term solutions.
• Act as a key contact between internal AmTrav teams and the Account Management Team to support smooth product integrations during rollouts.
• Prioritize time to maximize impact in key business areas.
• Collaborate cross-functionally with AmTrav and Perk teams, sharing best practices and aligning go-to-market strategies.

Skills

Account management

Data analytics

Presentation skills

Relationship building

Time management

Tools

Concur

Job description

Responsibilities

• Own a portfolio of SMB (Mid-Market) customers and develop high customer engagement with contacts and key decision makers
• Gain a deep understanding of customers’ businesses and maximize their usage of AmTrav
• Identify growth opportunities and add new business opportunities to the portfolio
• Use data analytics to provide clients with regular business reviews, reports, and presentations to senior stakeholders
• Become an expert on AmTrav products to meet and exceed quarterly up-/cross-selling targets
• Develop strong client relationships that shape business travel programs
• Identify account problems and develop timely strategies and long-term solutions
• Act as a key contact between internal AmTrav teams and the Account Management Team to support smooth product integrations during rollouts
• Prioritize time to maximize impact in key business areas
• Collaborate cross-functionally with AmTrav and Perk teams, sharing best practices and aligning go-to-market strategies

Requirements

• 2+ years in an account management role
• Outstanding presentation and communication skills
• Ability to build deep relationships
• Strong prioritization and time management skills
• Results-oriented mindset while keeping customer satisfaction as a top priority
• Ability to analyze and translate data for customers
• Experience with Concur is a plus, but not required
• Must be based within commuting distance of a Perk hub
• Must work in person at the office 3 days per week
• English is the official language at the office
• Resume must be submitted in English if applying
• Must have legal authorization to work in the country where the role is based

Core Competencies

Demonstrates expertise in account management with a focus on customer engagement, relationship building, and data analytics to drive business growth. Proficient in delivering impactful presentations and collaborating cross-functionally to enhance client satisfaction and product integration.

Highest-signal resume keywords

• Account Management Experience
• Data Analytics Proficiency
• Presentation Skills
• Relationship Building
• Time Management

Soft Skills

• Outstanding Communication Skills
• Results-Oriented Mindset
• Strong Prioritization Skills

Industry Keywords

• SMB
• Business Travel Programs
• Customer Engagement
• Cross-Selling
• Go-To-Market Strategies

Tools & Technologies

• Concur