Senior Account Manager

SmartMedia Technologies; Colorado; Remote; USD 85,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager where you'll play a crucial role in nurturing client relationships and driving growth. This innovative firm is at the forefront of Web3 engagement solutions, empowering clients with cutting-edge technology. You will collaborate with cross-functional teams to deliver impactful results while ensuring client satisfaction. The role offers a dynamic work environment that values creativity, curiosity, and results-driven approaches. If you're ready to take on senior responsibilities and influence client outcomes, this is the perfect opportunity for you.

Benefits

Remote Friendly flexibility

Competitive Base Pay

Bonus/Commission Pay

Flexible Time-off

Paid Holidays

100% sponsored Medical, Dental & Vision coverage

401(k) Retirement Plan

401(k) Match

Employee Assistance Program

Qualifications

• 4+ years in account management or client services, preferably in tech.
• Bachelor's degree or equivalent experience in a relevant field.

Responsibilities

• Nurture and expand relationships with key clients, driving growth.
• Analyze client performance and identify growth opportunities.

Skills

Strategic Thinking

Communication Skills

Collaboration

Problem Solving

Data Analysis

Business Acumen

Adaptability

Empathy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Google Workspace

Asana

Slack

Job description

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SmartMedia Technologies provided pay range

This range is provided by SmartMedia Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus and Commission

We operate within a remote-friendly work environment. Candidates for this role must be available to work during Mountain (MDT) and Central (CST) office hours.

Senior Account Manager Web3

About Us

SmartMedia Technologies was founded to deliver scalable brand engagement solutions for companies focused on growth. Our mission is to revolutionize programmatic advertising through TRADR, our next-generation DSP, which leverages AI-powered features to simplify and optimize media buying across multiple ad exchanges and inventories.

At the forefront of innovation, we’re building the future on our Enterprise Web3 engagement platform—making Web3 accessible, secure, and open to both current and future consumers. The SmartMedia Stack, featuring a self-serve, no-code, drag-and-drop studio, empowers creators to design and distribute tokens, 2-click Web3 wallets, and spatial web experiences. By integrating these capabilities with our Web3-enabled programmatic media platform, we drive gamified engagement, acquisition, and loyalty—delivering measurable business impact in a digital and mobile-first world.

At SMT, we cultivate a culture built on engagement, resourcefulness, collaboration, analytical and creative thinking, emotional intelligence, and a results-driven mindset. These core competencies shape everything we do—fueling innovation, strengthening teamwork, and delivering exceptional solutions for our clients. We work smarter and play harder, embodying our values as strategic partners who bring passion and innovation to every service and execution on behalf of our clients.

About the Role

As a Senior Account Manager at SmartMedia Technologies, you will play a pivotal role in nurturing and expanding relationships with key clients. You’ll be responsible for understanding their business needs, ensuring their satisfaction, and driving growth through upselling and cross-selling opportunities. By working closely with the Sr. Director of Web3 Account Management of North America and cross-functional teams in Creative, Product, and Sales, you'll help deliver innovative, Web3-powered brand experiences that build trust and deliver impactful results.

This role is designed for a high-performing Sr. Account Manager who is ready to take on more senior responsibilities. You'll be client-facing and strategically involved, ensuring clients embrace continuous engagement with our "always on" programs while fostering their long-term success. This is an incredible opportunity to influence client outcomes, contribute to strategic initiatives, and be an integral part of a fast-moving team. Your ability to collaborate effectively with internal and external teams, spot new opportunities, and drive business expansion will be crucial to your success and to the continued growth of the organization.

What You'll Do

Leadership & Client Support:

• Support the Sr. Director of Web3 Account Management of North America in client communications and internal presentations.
• Act as the main point of contact for clients, ensuring clear communication and managing expectations throughout the campaign.

Pre-Sales & Strategy:

• Work with Sales, Creative, and Product teams to develop Web3 campaign strategies and proposals for new clients.
• Guide clients on best practices and ensure they understand SMT’s solutions.

Relationship Management:

• Own and nurture client relationships, understanding their goals, challenges, and needs.
• Lead onboarding for new clients, ensuring they understand SMT’s solutions and how to use them.

Collaboration & Expectation Management:

• Ensure the right internal teams and resources are involved in delivering results for the client.
• Manage client expectations and provide proactive communication throughout campaigns.

Insights & Growth:

• Analyze client performance and identify growth opportunities.
• Provide actionable insights to improve client outcomes and drive business growth.

Billing & Reporting:

• Handle monthly invoicing and resolve any billing issues with clients.
• Ensure accurate reporting and share insights to ensure client satisfaction.

Upselling & Client Strategy:

• Identify opportunities to upsell or cross-sell additional services to clients.
• Develop strategies that align with client goals and help them achieve business success.

Team Support:

• Assist the Sr. Director of Web3 Account Management with leadership tasks and client communications.
• Support internal teams to ensure campaigns run smoothly and meet client expectations.

Other tasks, duties or special projects as assigned.

Knowledge, Skills and Abilities that demonstrate innovation, passion, service, and execution:

Strategic Thinking:

• A Senior Account Manager must develop strategies that drive long-term success for both the client and SMT, with a deep understanding of the client’s business, industry, and market trends to align goals and foster growth.

Communication Skills:

• Clear, effective communication is essential for building strong client relationships. The Senior Account Manager must tailor their communication style to meet each client’s needs, both in writing and verbally.

Collaboration:

• Effective collaboration with internal and external stakeholders is crucial. The Senior Account Manager leads with empathy, advocates for team success, and ensures that all involved parties are aligned toward client goals.

Problem Solving:

• A Senior Account Manager identifies and resolves client and internal challenges by leveraging their knowledge of SMT's solutions and collaborating with stakeholders to develop creative, client-centric solutions.

Data Analysis:

• Proficient in analyzing data, the Senior Account Manager uses client feedback, usage data, and market research to identify trends and make informed, data-driven decisions that enhance strategies and client outcomes.

Business Acumen:

• The Senior Account Manager must align client objectives with SMT’s capabilities, identifying opportunities for growth and ensuring solutions support both client success and agency expansion.

Adaptability and Resilience:

• With the dynamic nature of digital marketing, the Senior Account Manager embraces change, learns continuously, and stays updated on industry trends and emerging technologies to adapt to new challenges.

Empathy:

• Empathy is key to understanding the client's perspective, building trust, and crafting solutions that address their unique challenges, ensuring long-term, successful partnerships.

Education, Experience, and Training:

• Bachelor's degree or equivalent experience in a relevant field. Experience in Web3, AdTech, Martech, or emerging tech is a plus.
• 4+ years of experience in account management, client services, or customer success, with roles potentially spanning Sales, Client Services, or Customer Success.
• Proficiency in Microsoft 365, Google Workspace, Asana, Slack, or similar tools.
• Experience in a high-growth, fast-paced tech environment is preferred.
• Strong project management, analytical, and problem-solving skills.
• Excellent verbal and written communication, negotiation, and presentation skills.
• Ability to collaborate effectively across teams and influence stakeholders at all levels.

Benefits (U.S. ONLY)

We invest in the well-being of our employees and their families through our comprehensive benefits program:

• Remote Friendly flexibility
• Competitive Base Pay
• Bonus/Commission Pay
• Flexible Time-off
• Paid Holidays
• 100% sponsored Medical, Dental & Vision coverage for employees; family coverage available.
• Flexible Savings Accounts
• Basic Life Insurance
• Voluntary Life Insurance
• Dependent Life Insurance
• Short and Long-term Disability
• 401(k) Retirement Plan
• 401(k) Match
• Commuter Benefit Plan
• Recognition Program
• Employee Assistance Program
• And more…

Compensation

There is a different pay range applicable to specific work locations and regions.

The base salary for this role falls in the range of $85K–100K base per annum and is dependent on numerous varying factors, including but not limited to skills, work experience, job-related knowledge, and location. This range does not include other compensation benefits that may be offered as part of the total compensation package.

How to Apply

We recognize that not every candidate meets 100% of the qualifications outlined above. Please be sure to tell us why you’re excited about this role in your application. We care as much about work ethic, creativity, curiosity, determination, and values alignment.

If this sounds like the sort of environment for you then we'd love to hear from you! Submit your resume and cover letter to [e-mail].