Senior Account Manager

Interact Boulder; Colorado; Remote; USD 65,000 - 90,000; Full time

Job summary

A leading branding agency seeks a Senior Account Manager to oversee projects and client relationships. This role involves managing project success while mentoring junior team members in a dynamic, flexible work environment. Ideal candidates have 3-6 years in branding or advertising and strong communication skills.

Benefits

Health, dental, vision coverage

Paid maternity/paternity leave

Flexible vacation policy

Summer Fridays

401K plan with company match

Qualifications

• 3-6 years of experience in branding and/or advertising.
• 1-3 years of experience leading clients and projects.
• Experience mentoring and/or managing junior team members.

Responsibilities

• Oversee projects and support Account Directors.
• Cultivate strong client relationships and manage communications.
• Mentor junior Account Team members and manage project timelines.

Skills

Client Relations

Project Management

Mentorship

Strategic Communication

Networking

Job description

Reports To: Account Supervisor or Account Director

Location: Remote or hybrid in-studio in Austin, TX or NYC

ABOUT US

Interact Brands is a branding agency with a deep focus on consumer brands, specializing in creating meaningful and memorable brand identities that connect with culture and resonate in today’s marketplace. Our team is driven by collaboration, creativity, and impact, consistently pushing boundaries to bring out the best in our work and in each other. We operate in a dynamic, flexible environment with a commitment to both remote and hybrid work.

POSITION OVERVIEW
The Senior Account Manager at Interact plays a critical role in overseeing projects within the studio. This position involves managing projects while also providing support to the Account Directors and Account Supervisors and mentorship to junior Account Team members. As the primary point of contact for both internal teams and clients, the Senior Account Manager is responsible for ensuring seamless communication from the initial kickoff to the release of final assets.

In addition to managing project success from start to finish, the Senior Account Manager is expected to cultivate strong client relationships. This includes building rapport, surpassing expectations, and exploring opportunities to expand engagements -- establishing Interact as clients preferred partner today and into the future.

RESPONSIBILITIES

• Client Relations
  
  • Develop and maintain successful relationships with key clients.
  • Position yourself as a partner for clients and advocate for the agency.
  • Lead Tier 2 & Tier 3 projects by facilitating key conversations, guiding clients through our process and building the client relationship as a valued and trusted resource and confidante.
  • Respond to client inquiries regarding new scopes or projects, develop appropriate scopes and timelines, and effectively close additional business opportunities.
  • Immerse yourself in clients' brand, business, category, dynamics, and challenges.
  • Stay updated on relevant trends in the food and beverage industry, branding, design, innovations, and sustainability, and share client specific findings when appropriate.
  • Monitor projects for delays and scope creep, taking appropriate action when necessary.
  • Accurately record all client communications and approvals.
• Account Team Support
  
  • Provide mentorship and support to the junior Account Team.
  • Directly manage select Account Managers, Account Coordinators and/or Account Interns.
  • Monitor direct team's bandwidth to assess capacity for new business and ongoing work with recurring clients, providing regular updates to the Account Director for resourcing decisions.
  • Partner with the Creative Services Director and Account Director to coordinate project resourcing, budgets, SOW and timelines for new with existing clients.
  • Delegate tasks clearly and concisely to relevant support Account Team members.
  • Ensure projects stay on track, adhering to agreed upon timelines and budgets.
  • Collaborate with the Account Director or Managing Director to troubleshoot and resolve client issues.
  • Attend and actively participate in team huddles, encouraging the sharing of best practices and relevant learnings.
  • Share thought leadership and industry-relevant articles to stay up to date on trends.
  • Identify and engage in ongoing educational opportunities.
• Creative Process / Creative Project Management
  
  • Work directly with Creative and Strategic leads to guide the creation of concepts and deliverables that meet clients’ objectives.
  • Thoroughly understand the client’s brief, key objectives, guardrails to take ownership of deliverables.
  • Drive highest possible quality control in all agency services and deliverables.
  • Ensure thorough proofreading is being conducted for presentations, mechanical files, etc. and/or delegate as needed.
  • Record accurate timekeeping daily into the agency’s time management software maintaining at least 85% of billable time.

KEYS TO SUCCESS

• Enjoy meeting new people and forming meaningful relationships with colleagues and clients alike.
• Thrive at networking, forming meaningful relationships and representing the agency.
• Have the ability to write, think and communicate in a strategic and concise manner.
• Act as a leader and empathetic mentor, making informed and unbiased decisions.
• Embrace challenges with a solution-oriented mindset.
• Effectively influence the strategic and creative trajectories of projects.
• Consider yourself a detail oriented, organized, and clear communicator.
• Get excited about wildly effective branding and design solutions.
• Thrive in a fast paced environment.

REQUIREMENTS

• 3-6 years of experience in the branding and/or advertising industry
• 1-3 years of experience leading clients & projects
• Experience mentoring and/or managing junior team members
• Available to work 9am-5pm MST
• Location: Remote or in-studio in Austin, TX or Boulder, CO
• Remote employees must be located in these states: CA, CO, TX, MA, NC, NY, OR, WA

BENEFITS

• Health, dental, vision coverage for Interact employees and their family
• Paid maternity/paternity leave after 6 months of service
• Remote work flexibility with hybrid office spaces in Austin and NYC
• Flexible vacation policy
• Sick days - accrue 1 hour for every 30 hours
• 3.5+ weeks paid holiday closures including Interact Disconnect Day
• Summer Fridays - studio closes at 1PM MST
• Mind Reset Stipend - $100/quarter flexible mental, physical health reimbursement
• Access to a 401K plan and company match up to 4% after 6 months of service
• MacBook laptops

SALARY

$65,000-$90,000

Starting base salary depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

This position is eligible for bonus pay.

OUR COMMITMENT

Interact Brands is committed to equitable hiring and employment practices and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Ready to Apply? Click HERE and fill out the form, someone from the Interact hiring team will reach out!