Senior Account Management Lead — Travel Ready

Cardinal Health; Columbus (OH); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off plan

Health savings account (HSA)

Access to wages before pay day with my

Job summary

Cardinal Health is seeking an Account Manager to oversee assigned Medical Products and Distribution customers, ensuring service quality and identifying upsell opportunities. The role includes bridging customer supply chain teams with Cardinal Health, conducting regular reviews, and preventing order disruptions.

You will advocate for the customer across internal teams and track KPIs to support retention and growth. This position requires travel up to 35% and time-zone flexibility.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 2-4 years of customer management experience.
• Strong communication skills.
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook).
• Ability to work in a fast-paced, collaborative environment.
• Willingness to travel up to 35%.
• Candidate must be able to support customers across time zones.

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service.
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives.
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives.
• Track, measure, and report key performance indicators monthly.
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account.

Skills

Customer management experience

Communication skills

Fast-paced environment

Teamwork

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Cardinal Health is seeking an Account Manager to oversee assigned Medical Products and Distribution customers, ensuring service quality and identifying upsell opportunities. The role includes bridging customer supply chain teams with Cardinal Health, conducting regular reviews, and preventing order disruptions.

You will advocate for the customer across internal teams and track KPIs to support retention and growth. This position requires travel up to 35% and time-zone flexibility.