Senior Account Leader: Customer Health & Growth

Trinity Industries; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Trinity Industries in Dallas, TX, seeks a Senior Account Manager for RSI Logistics to lead account management and drive value for strategic customers. You will set roles, priorities, and performance expectations for the account management team and maintain strong executive relationships.

In this on-site role you will own onboarding, health reviews, renewal risk, and cross-functional collaboration with Product and Delivery to ensure measurable outcomes and revenue retention.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Technology, or related field.
• 8+ years of experience in account management or related customer-facing roles.
• Strong executive communication and cross-functional leadership skills.
• Financial acumen including revenue retention, pricing, and profitability.
• Experience with CRM systems and account planning.

Responsibilities

• Establish and continuously improve the Account Management operating model, including segmentation, engagement standards, account planning, playbooks, and team rhythms.
• Build team capability in executive communication, commercial acumen, customer value articulation, root cause analysis, and cross-functional leadership.
• Own the customer health, retention, and renewal framework with current relationship strength, adoption, service performance, and growth potential.
• Lead customer health reviews and ensure at-risk accounts have documented recovery plans and leadership support.
• Own the onboarding and adoption lifecycle from handoff through implementation, stabilization, and transition to ongoing Account Management.
• Establish escalation and hyper care model with clear severity levels, communication protocols, and action tracking.
• Partner with Product, Service Delivery, and other functions to define service expectations and performance measures.
• Maintain governance for revenue retention, pricing, scope alignment, and profitability.

Job description

Trinity Industries in Dallas, TX, seeks a Senior Account Manager for RSI Logistics to lead account management and drive value for strategic customers. You will set roles, priorities, and performance expectations for the account management team and maintain strong executive relationships.

In this on-site role you will own onboarding, health reviews, renewal risk, and cross-functional collaboration with Product and Delivery to ensure measurable outcomes and revenue retention.