Senior Account Lead, Facilities Management & CRE

Jones Lang LaSalle Incorporated; Washington (District of Columbia); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Washington, DC is seeking an Account Lead to manage the day-to-day relationship with our client, drive account plans, and deliver exceptional facility management services for a multi-location portfolio.

The role requires a senior leader with 10 years of portfolio management experience, strong analytics, and certification credentials; on-site work schedule Monday–Friday, 8:00 AM–5:00 PM, with after-hours support.

Qualifications

• 10 years managing similar portfolio.
• Strong analytical, written and oral communication skills.
• Business Continuity & Disaster Preparedness.
• CMMS experience and knowledge of facilities systems.

Responsibilities

• Execute the account plan aligning with client objectives and contract terms.
• Drive high-quality results that exceed client expectations.
• Respond to day-to-day issues and escalate where needed.
• Set clear goals for direct reports and align roles to meet client requirements.
• Provide coaching and feedback to elevate performance and retention.
• Manage the account budget, identify risks, and seek growth opportunities.
• Collaborate with leadership to retain current business and expand across lines/geography.
• Maintain A/R below 60 days payable and monitor financial metrics.
• Engage leadership to identify expansion opportunities and optimize service delivery.

Skills

Leadership

Account management

Facilities management

Communication

Education

Real Property Administrator – BOMI

Certified Facility Manager – IFMA

Certified Property Manager – IREM

Certified Professional Property Manager – NPMA

Job description

Jones Lang LaSalle Incorporated in Washington, DC is seeking an Account Lead to manage the day-to-day relationship with our client, drive account plans, and deliver exceptional facility management services for a multi-location portfolio.

The role requires a senior leader with 10 years of portfolio management experience, strong analytics, and certification credentials; on-site work schedule Monday–Friday, 8:00 AM–5:00 PM, with after-hours support.