Account Lead

Jones Lang LaSalle Incorporated; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Washington, DC seeks an Account Lead to manage day-to-day client relationships, lead high-performing teams and ensure service excellence under the contract. You will anticipate client needs, drive the account plan, and align roles to deliver results while protecting financials.

On-site Monday–Friday with competitive benefits. Minimum qualifications include a 10-year track record in portfolio management, strong communication and leadership capabilities, plus CMMS

Qualifications

• Bachelor’s in business, facilities, or finance preferred.
• 10 years managing similar portfolio; strong analytical, written and oral skills.
• Business Continuity & Disaster Preparedness experience is a plus.
• CMMS knowledge or experience with facilities tech systems.

Responsibilities

• Execute the account plan ensuring alignment with client objectives.
• Drive high quality results that exceed client expectations.
• Respond to issues and escalate where needed with clear ownership.
• Set goals for direct reports and align roles to achieve client requirements.
• Provide coaching to elevate team performance and retention.
• Manage budget, identify risks, and pursue growth opportunities.
• Collaborate with leadership to expand service lines or geography.
• Maintain A/R below 60 days payable to mitigate risk.
• Engage experts to identify expansion opportunities.
• Ensure service delivery supports contract renewal.

Skills

Communication

Influence others

Site management

Custodial ops

Project management

Occupancy planning

Facility management

Mechanical systems

Education

Bachelor's in business / facilities / finance

Tools

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Lead

The Account Lead is accountable for managing the day to day relationship with our client. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.

Areas of Responsibility

• Executes against the account plan which ensures alignment with the client objectives and interests as noted in the solicitation / Prime agreement
• Drive high quality results which exceed the client’s expectations
• Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation
• Establishes clear goals and objectives for direct reports; ensures alignment of roles and responsibilities to accomplish client requirements
• Provides frequent coaching and feedback to elevate performance
• Advances the firm by focusing on talent moves, i.e. hiring, rotation and promotion
• Manages to account budget, proactively identifying risks to minimize penalties as well as identifying opportunities to increase growth
• Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
• Engage leadership and experts in discussions to identify expansion opportunities
• Ensure delivery of service does not jeopardize account renewal

Skills and Knowledge Required

• The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results
• Background in managing a non-union workforce/site, custodial operations, project management, occupancy planning, facility management and mechanical systems of high-rise facilities within multiple locations that are approx. 1,2 million sf.
• Preferred: Knows how to navigate the organization to identify experts in our products and services

Other Attributes

• The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards.
• People leadership: Ability to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively, and build relationship.
• Personal leadership: Ability to inspire trust, demonstrate high integrity, adapt and learn.
• Result leadership: ability to ensure execution, drive targeted results, focus on customers and lead courageously.
• Provides single point accountability to the client Director of Facilities Management.

Minimum qualifications

• Education: Bachelor’s in business / facilities / finance related preferred.
• Certifications (preferred): Real Property Administrator – BOMI or Certified Facility Manager – IFMA or certificate in Facility or Building Property Management /equivalent or Certified Property Manager-IREM or Certified Professional Property Manager -NPMA; and Real Estate Licenses.
• Qualifications/Experience: 10 years managing similar portfolio; strong analytical, written and oral skills; Business Continuity & Disaster Preparedness.
• Technology: Computer Skills, Computerized maintenance management systems (CMMS).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 150,000.00 – 180,000.00 USD per year.

Location: On-site – Washington, DC

Work schedule is on site Monday through Friday. 8:00AM to 5:00PM. After-hours support for urgent issues.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.