Senior Account Director, Customer Growth - SaaS

Coupa; New York (NY); On-site; USD 180,000 - 270,000; Full time

Job summary

Coupa is seeking a Senior Account Director, Customer Growth to drive expansion within an existing customer base in New York. You will maintain executive sponsorship, understand customer needs, and develop strategic account plans to grow revenue and adoption of Coupa’s Spend Management platform.

Collaborating with Customer Value Managers and cross‑functional teams, you will identify cross-sell opportunities, craft value messaging for senior buyers, and execute plans to strengthen Coupa’s

Qualifications

• Proven track record in SaaS sales and growing existing accounts.
• Experience leading multi‑stakeholder engagements to close complex deals.
• Ability to craft compelling value propositions for senior buyers.

Responsibilities

• Collaborate with customers, CVMs, and internal teams to identify cross-sell opportunities.
• Develop and execute an account development strategy to position Coupa as the leading spend management platform.
• Create an account penetration model to access key stakeholders across the customer organization.
• Craft value messaging for the chief economic buyer aligned with their needs and challenges.
• Partner with CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa’s brand within accounts.

Skills

SaaS sales

Key account management

Multi-stakeholder engagement

Value proposition

Cross-sell

Job description

Coupa is seeking a Senior Account Director, Customer Growth to drive expansion within an existing customer base in New York. You will maintain executive sponsorship, understand customer needs, and develop strategic account plans to grow revenue and adoption of Coupa’s Spend Management platform.

Collaborating with Customer Value Managers and cross‑functional teams, you will identify cross-sell opportunities, craft value messaging for senior buyers, and execute plans to strengthen Coupa’s