Senior Account Director: Client Leadership & Operations

CBRE; Washington (District of Columbia); On-site; USD 160,000 - 190,000; Full time

Job summary

CBRE Global Workplace Solutions Local is seeking a Senior Account Director in Washington, DC to lead a team responsible for delivering client commitments and coordinating operations in support of CBRE's goals.

You will supervise staff, manage daily activities, develop action plans with senior sales, and build strategic client relationships with high-profile accounts, ensuring service levels and timely delivery while exemplifying CBRE's RISE values.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extremely organized with an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

Skills

Staff management

Leadership

Coaching & mentoring

Client relationship management

Project coordination

Communication skills

Staff development

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions Local is seeking a Senior Account Director in Washington, DC to lead a team responsible for delivering client commitments and coordinating operations in support of CBRE's goals.

You will supervise staff, manage daily activities, develop action plans with senior sales, and build strategic client relationships with high-profile accounts, ensuring service levels and timely delivery while exemplifying CBRE's RISE values.