Senior Account Management Lead — Client Delivery & Growth

CBRE; Minneapolis (MN); On-site; USD 135,000 - 180,000; Full time

Job summary

CBRE is seeking a Senior Manager of Account Management to oversee a team delivering client commitments and coordinating staff operations in support of the organization’s goals. The role sits within the Operations Management function, guiding daily activities, scheduling, and cross-training while driving performance across the account.

The ideal candidate has 5–8 years of relevant experience, strong leadership, and proficiency with Microsoft Office.

Qualifications

• Bachelor's Degree preferred with 5–8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, and rewarding performance.
• Ability to lead, convey performance expectations, and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets across disciplines.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruiting.
• Coordinate and manage the team's daily activities; set work schedules and cross-train staff; track deadlines.
• Consult with Sr. sales professionals to define complex project requirements; develop action plans for risks; ensure timely implementation.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large, high-profile clients; identify opportunities for improvements within existing accounts.
• Review service level reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated issues with internal and client cross-functional teams; serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and delivery against contractual obligations.
• Apply broad business knowledge to achieve team and departmental objectives.
• Lead by example in line with CBRE RISE values.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.
• Improve and change existing methods, processes, and standards.

Skills

Team leadership

Staff supervision

Performance coaching

Recruiting

Project coordination

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CBRE is seeking a Senior Manager of Account Management to oversee a team delivering client commitments and coordinating staff operations in support of the organization’s goals. The role sits within the Operations Management function, guiding daily activities, scheduling, and cross-training while driving performance across the account.

The ideal candidate has 5–8 years of relevant experience, strong leadership, and proficiency with Microsoft Office.