Freelancer Success & Onboarding Coordinator — Remote/Hybrid

Atrium; Westerville (OH); Híbrido; USD 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Holiday pay

Health Insurance

HSA & FSA

401(k) match

Professional development

Commuter benefits

Resumo da oferta

Atrium is expanding its WORKS team in Westerville, OH, seeking an Account Coordinator to service a growing Freelancer workforce. You’ll be the frontline contact, guiding freelancers from onboarding through offboarding, ensuring accurate records, and collaborating with Payroll on timesheets.

The role emphasizes accuracy, reliability, and a proactive, service-minded approach in a fast-paced environment, with hybrid work on offer and opportunities to grow in workforce operations and client service.

Qualificações

• 1–2 years of experience in customer service, HR support, or related field.
• Clear, professional communication with freelancers, clients, and internal teams.
• Empathetic, service-minded, reliable and responsive in a fast-paced environment.
• Organized and detail-oriented, especially with documentation and deadlines.
• Eager to learn, grow, and accept feedback.

Responsabilidades

• Be the primary point of contact for Freelancers, guiding onboarding and timesheet submission.
• Maintain accurate records in Atrium HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
• Assist payroll operations, including timesheet validation with Payroll.
• Monitor compliance with program guidelines and SLAs.
• Escalate issues to senior team members to ensure timely resolution.

Conhecimentos

Customer service

HR support

Communication

Detail-oriented

Onboarding

Formação académica

Bachelor's degree preferred

Ferramentas

Bullhorn

Worksuite

Worksome

Descrição da oferta de emprego

Atrium is expanding its WORKS team in Westerville, OH, seeking an Account Coordinator to service a growing Freelancer workforce. You’ll be the frontline contact, guiding freelancers from onboarding through offboarding, ensuring accurate records, and collaborating with Payroll on timesheets.

The role emphasizes accuracy, reliability, and a proactive, service-minded approach in a fast-paced environment, with hybrid work on offer and opportunities to grow in workforce operations and client service.