Global Creative Account Director – NYC In-House

RR Donnelley & Sons; New York (NY); On-site; USD 107,000 - 171,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

Williams Lea in New York seeks a Creative Account Director to establish an in-house global creative services offering. This role blends new business, account direction, and project management within a highly regulated brand environment.

You’ll lead client communications, align creative delivery with campaigns and business goals, and drive operational excellence. A creative background in design, motion, or film and strong leadership are essential for success.

Qualifications

• Seasoned Creative Account Manager ready for next step.
• Pragmatic adopter and approach to AI.
• Capable of developing and implementing strategic objectives.
• Strong commercial awareness, ability to plan and negotiate.
• Detail-orientated outlook.
• Self-motivated, able to work autonomously.
• Understands Williams Lea company values and business objectives and is able to deliver against them.
• Able to manage, motivate and develop a diverse team.

Responsibilities

• Gather and analyze client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic planning across the account
• Identity new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client
• Analyses data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month-end activities and invoicing
• Responsible for contractual governance

Skills

Strategic thinker

Personable

Good listener

Confident speaker

Inspirational leadership

Self-motivated

Detail-oriented

Team leadership

Job description

Williams Lea in New York seeks a Creative Account Director to establish an in-house global creative services offering. This role blends new business, account direction, and project management within a highly regulated brand environment.

You’ll lead client communications, align creative delivery with campaigns and business goals, and drive operational excellence. A creative background in design, motion, or film and strong leadership are essential for success.