Senior Accessorial Revenue & Process Specialist

Schneider National, Inc.; Green Bay (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Senior Business Support Specialist. The role focuses on auditing accessorial charges, investigating disputes, and improving revenue opportunities through process optimization.

The position is full-time, 1st shift, typically 7:30 a.m.–4:30 p.m., with responsibilities including acting as the main contact for escalated accessorial questions and collaborating with internal and external customers.

Qualifications

• High school diploma or GED.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Responsibilities

• Act as the primary contact for escalated accessorial questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Skills

Customer service

Accessorial processes

Time management

Communication

Education

High school diploma or GED

Job description

Schneider National, Inc. in Green Bay, WI is seeking a Senior Business Support Specialist. The role focuses on auditing accessorial charges, investigating disputes, and improving revenue opportunities through process optimization.

The position is full-time, 1st shift, typically 7:30 a.m.–4:30 p.m., with responsibilities including acting as the main contact for escalated accessorial questions and collaborating with internal and external customers.