Senior Business Support Specialist

Schneider National, Inc.; Green Bay (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Senior Business Support Specialist. The role focuses on auditing accessorial charges, investigating disputes, and improving revenue opportunities through process optimization.

The position is full-time, 1st shift, typically 7:30 a.m.–4:30 p.m., with responsibilities including acting as the main contact for escalated accessorial questions and collaborating with internal and external customers.

Qualifications

• High school diploma or GED.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Responsibilities

• Act as the primary contact for escalated accessorial questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Skills

Customer service

Accessorial processes

Time management

Communication

Education

High school diploma or GED

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Senior Business Support Specialist (262946)

Job Description

Senior Business Support Specialist - Job Number: 262946 - Full-time Monday-Friday, 7:30 a.m.- 4:30 p.m.

Shift

1st Shift

Job overview:

Schneider is seeking a Senior Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Senior Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes.

Responsibilities:

• Act as the primary contact for escalated accessional questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Skills and qualifications:

• High school diploma or GED.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Operations

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 2737 S Ridge Rd , Green Bay, WI, 54304