Senior 911 Operations Leader

Sandovalcounty; New Mexico; On-site; USD 41,658 - 49,924; Full time

Job summary

Sandoval County is seeking a 911 Supervisor to oversee the emergency dispatch center, manage staffing and scheduling, and coordinate with public safety agencies. The role ensures high performance, strict adherence to SOPs, and staff development in a fast-paced environment.

The position requires a high school diploma and five years as a 911 operator/dispatcher, plus multiple certifications. This is a safety-critical, 24/7 role with post-employment screening and background checks.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Coordinate and review work of staff to ensure calls are handled professionally and per SOPs.

Skills

Staff supervision

Staff training

Performance evaluations

Coaching

High stress decision making

Typing 35 WPM

Education

High School Diploma/GED

Tools

CJIS/NCIC certification

EMD certification

EFD certification

EPD certification

ICS 100/200/700/800

ICS 144/300/1200

New Mexico driver’s license

Job description

Sandoval County is seeking a 911 Supervisor to oversee the emergency dispatch center, manage staffing and scheduling, and coordinate with public safety agencies. The role ensures high performance, strict adherence to SOPs, and staff development in a fast-paced environment.

The position requires a high school diploma and five years as a 911 operator/dispatcher, plus multiple certifications. This is a safety-critical, 24/7 role with post-employment screening and background checks.