Communications Supervisor

APCO International; Colorado; On-site; USD 55,000 - 75,000; Full time

Job summary

APCO International seeks a Supervisory-level professional for Summit County 911 Center to lead and motivate dispatch staff, coordinate scheduling, and oversee onboarding. The role includes coaching trainees and maintaining service standards aligned with the center's mission.

Requirements include 3+ years in 911 dispatch, 2+ years in supervision, EMD certification, CPR/AED, and completion of the APCO Supervisory course within the first year. Strong EI and conflict resolution skills are essential.

Qualifications

• Minimum three years of 911 dispatching experience.
• Minimum of two years of supervisory/leadership experience.
• EMD/EMD-Q certification.
• CPR / AED certification.
• Familiar with NIMS / NIMS certified.
• Successful completion of APCO Supervisory course within the first year of employment.

Responsibilities

• Supervise and motivate subordinate staff.
• Schedule employees to ensure proper staffing levels.
• Hiring and onboarding new team members.
• Provide coaching support for trainees and trainers.
• Ensure standards of service are maintained in line with the Summit County 911 Center mission.
• Perform the duties of a 911 Dispatcher as required.
• Demonstrate high emotional intelligence in conflict resolution and mediation; enforce constructive feedback while promoting teamwork.

Skills

Leadership experience

Conflict resolution

Team motivation

Coaching

Education

High school diploma or equivalent

Some college

Job description

Responsibilities

Individuals in this position positively supervise and motivate subordinate staff. Tasks include but are not limited to supporting work projects assigned to Lead Dispatchers; scheduling employees to ensure proper staffing levels are maintained; hiring and onboarding new team members; providing coaching support for the trainee(s) and trainer(s); and ensuring that standards of service are maintained in accordance with the mission and vision of the Summit County 911 Center. Supervisors are responsible for performance management, including work performance, coaching, mentoring, developing Performance Improvement Plans (PIP), and implementing corrective action for performance and conduct issues. Additionally, supervisors perform the duties of a 911 Dispatcher as required. Supervisors must demonstrate a high level of emotional intelligence with regard to conflict resolution and mediation skills; consistency when engaging with others; personal integrity and sensitivity to others; and administering constructive feedback while promoting a cooperative and team atmosphere.

Qualifications

• High school graduate or equivalent. Some college preferred.
• Minimum three years of 911 dispatching experience.
• Minimum of two years of relevant supervisory / leadership experience.
• EMD/EMD-Q certification.
• CPR / AED certified.
• Familiar with NIMS / NIMS certified.
• Successful completion of APCO Supervisory course within the first year of employment.